Cognitive Computing Authors: Yeshim Deniz, Elizabeth White, Zakia Bouachraoui, Liz McMillan, Pat Romanski

RSS Feed Item

[irmc] Government 2.0 and beyond

I’m at the 20th anniversary celebation of the Information Resources Management College of the National Defense University in DC. David Wennergren (Deputy asst secty of defense for info mgt, and DoD deputy chief info officer) is leading a panel on Gov’t 2.0, with Anthony Williams (nGenera, and coauthor of Wikinomics), Bruce Klein (Cisco, US public sector) and Mike Bradshaw (Google, federal sector). [I'm live blogging, making mistakes, being incomplete, mishearing ...]

The moderator and the panelists each take a turn at the podium.

David says that Web 2.0 (etc.) is a powerful opportunity “for us to change differently.” Agencies don’t have to be isolated. Mashups, mass collaboration, etc., enable rapid innovation. “We’ve grown up in a world of systems,” big systems. In the new world, we need to be able to “focus and converge.” [David is citing someone else, but I didn't catch the name.] He refers to the book “Polarity Management.” We have to get both security and sharing right. E.g., focus on secure networks and you create a “self-inflicted denial of service attack” on yourself. [Nice] If you don’t get sharing right, we lose our edge as a nation of innovators.

Anthony Williams (Wikinomics) says he’s been working with governments on e-gov ideas. If we can do Wikipedia, Galaxyzoo, Curriki, there’s no telling what we can do as citizens. The five big ideas: 1. Rethink public service. We still treat citizens as passive recipients. 2. Make sure the information flows horizontally and through all the governmental layers. 3. Open up the boundaries of government, inviting input from citizens, non-profits, private e, etc. 4. New models of democracy, especially interactive models of political communication. 5. Rethink our core institutions, redraw the division of labor. Can we source government services globally?

Bruce (Cisco) talks about how Cisco is using tech to transfer its business. Web 2.0 is about collaboration. Collaboration accelerates productivity, mission success (or growth), and innovation. But it’s more about the culture and the processes than the technology. He shows a crowded slide of how Cisco is using Web 2.0. Their Directory 3.0 includes profiles and areas of expertise. Ciscopedia is an internal wiki. And they have a portal for employees that includes info and apps. Wiki use went up 5x over a year, blogs up 3x, and video up 12x. Cisco is changing from command and control to collaboration and teamwork.

Mike (Google) begins with a title slide that has Google in one corner but that shares the space equally with Skype, Wikipedia, the iPhone, Facebook, AOL, YouTube, the iPod, Second Life, and Bebo. 98% of Google’s revenues come from its free products. Only 2% comes from Mike’s federal group. The cost of switching is zero, he says, so companies have to constantly work on providing good features that are usable without training. “We take that philosophy now to the workplace.” 89% people say they use at least one “unsanctioned” technology at work (Yankee Group). 49% say the tech they have at home is more advanced than what they have at work. He gives some examples of government embracing Web 2.0 tech. E.g., Homeland Security in Alabama used Google Earth as a platform for satellite imagery. Then firefighters started populating it with info about buildings and equipment. Then students started adding info. Etc. He ends by talking about the importance of cloud computing. He compares it to the early corporate resistance to PCs because they were insecure, etc. In addition to providing applications and infrastructure, cloud computing can be a platform (as with Google aps and Salesforce.com). In its own data centers, Google assumes things will fail. They buy commodity hardware and hold the drives in with velcro. Every minute, 13 hrs of video are uploaded to YouTube. The search engine gets a billion queries a day. Google has had to build a huge infrastructure, which they now make available to the public for free.

Q: How do we reconcile the rapidity of innovation and the slowness of the gov’t acquisition process?
A: (david) It’s changing. We’re becoming beter about using what’s on the Web. And we’re learning to move incrementally rather than building the big honking system.

Q: What kind of test did Cisco do to weed about the execs who are not ready to move from the command and control structure?
A: At Cisco, we measure everything. John Chambers put together boards and councils to run the company. The councils are cross-functional. You quickly see who collaborates and who doesn’t. Cisco changed the compensation so that for some, 70% of their compensation comes from how the company overall does.

Q: The DoD blocks many social networking sites. The younger employees want to collaborate all the time. How do we bring them in, let them live in their culture, and modify the environment to meet their needs?
A: (david) Blocking access is a non-sustainable policy. These government institutions do change when leaders stand up.
A: (anthony) We interviewed 10,000 youths globally. The public sector is the least desirable place to work in the US, UK and Canada. I agree with Dave on the blocking of sites. Canada banned Facebook for gov’t empoloyees, so everyone moved to MySpace. Canada is now looking at rolling out a Facebook-like product for the entire government.
A: (mike) Google has “20% time”: Spend 20% of your week doing something of great interest to you. That’s how Gmail was created. It includes community service, solar energy, etc. That helps retention. The federal gov’t attracts very smart people, but they get frustrated when tools they’re using — Facebook, for example — gets shut down. The first thing that has to be addressed are the security issues. We open our data centers to let federal folks see how secure we are. The old certification process takes too long.

Q: In the new model of gov’t how do you make sure the voice of all the people, even those without cmputers, is heard?
A: Yes, we don’t want simply to amplify the traditional values. But we hope some of the gaps will close. This needs political attention.

Q: The Toffflers [who are in the audience] point to the variance of rates of change. What’s Google doing to help accelerate change in education and law, to keep it up with the speed at which business changes?
A: (mike) We do try to influence policy. And we try to get info out to the gov’t. My 20% time is spent in bringing tech to charitable orgs.
A: (bruce) Cisco thinks there has to be a major transformation in education: Change in curriculum, in how teachers teach, how students can use tech to learn. We have bunches of pilots in place.

Q: We don’t have standards. Should there be government regulation of the Net to produce standards? And how would this work internationally?
A: (anthony) Regulating the Internet is not so good. But having the government using open standards is important.
A: (bruce) You stifle innovation if you over regulate.
A: (mike) Disruptive tech disrupts cost structures as well. We like open source and open standards because if you use our stuff, you’ll also be using other stuff as well.

Last thoughts? What do you see coming down the road?
A: (mike) Watch for Android. Open source.
A: (bruce) Work on culture to take advantage of what’s out there.
A: (anthony) How does the gov’t source expertise? How does it tap into the collaborative intelligence?
A: (david) We have to work on trust. It’s the single biggest inhibitor to making this shift. [Tags: ]

Read the original blog entry...

IoT & Smart Cities Stories
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...
SYS-CON Events announced today that IoT Global Network has been named “Media Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 6–8, 2017, at the Javits Center in New York City, NY. The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
Machine learning has taken residence at our cities' cores and now we can finally have "smart cities." Cities are a collection of buildings made to provide the structure and safety necessary for people to function, create and survive. Buildings are a pool of ever-changing performance data from large automated systems such as heating and cooling to the people that live and work within them. Through machine learning, buildings can optimize performance, reduce costs, and improve occupant comfort by ...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settlement products to hedge funds and investment banks. After, he co-founded a revenue cycle management company where he learned about Bitcoin and eventually Ethereal. Andrew's role at ConsenSys Enterprise is a mul...
DXWorldEXPO | CloudEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
Disruption, Innovation, Artificial Intelligence and Machine Learning, Leadership and Management hear these words all day every day... lofty goals but how do we make it real? Add to that, that simply put, people don't like change. But what if we could implement and utilize these enterprise tools in a fast and "Non-Disruptive" way, enabling us to glean insights about our business, identify and reduce exposure, risk and liability, and secure business continuity?