API Journal Authors: Jim Kaskade, Carmen Gonzalez, Elizabeth White, Liz McMillan, Yeshim Deniz

News Feed Item

Citizens Financial Group Introduces New Mobile Check Deposit and Balance-Viewing Features for Mobile Banking as Part of Ongoing Bank Better Initiative

Citizens Financial Group, Inc. today announced two new Bank Better™ enhancements that expand mobile banking functionality for Citizens Bank and Charter One customers – mobile check deposits and fast account balances. Both enhancements use industry-leading technology designed to deliver increased customer convenience.

CFG’s mobile check deposits capture check images using a mobile device’s video camera. Because there is no need to tap a button – which can cause blurry or incomplete images and frustrating retakes – depositing checks is quick and simple. The bank’s new Fast Balance™ feature makes it simple and easy for on-the-go customers to view account balances without needing to log into their mobile banking app for iPhone and Android. CFG is one of the first banks to offer customers this convenient solution.

“Our customers have told us that they want to be able to bank when, where and how they want, and these mobile banking enhancements are a direct result of our commitment to invest in the services that customers tell us will help them to bank better,” said Brad Conner, Vice Chairman of Consumer Banking. “Whether a customer is using one of our branches, state-of-the-art ATMs, Online and Mobile Banking or 24/7 Customer Contact Center, we are committed to putting customers in control and delivering a great customer experience.”

Details of the new mobile banking features include:

Mobile check deposits

  • The check image is captured using the mobile device’s video camera and leverages built-in components to provide real-time feedback to the customer. The Citizens Bank and Charter One Mobile Banking App proactively instructs the customer to make needed corrections like holding the device steady, turning on the flash or getting closer to or pulling back from the check. Once all conditions are met, the video camera automatically takes the picture.
  • Between May 31 and August 1, the bank’s Double Your Deposit in a Snap! Sweepstakes will award the mobile deposit – up to $500 – each week for five customers, for a total of 45 winners over nine weeks. Winners will be announced on the bank’s Facebook pages. Must be 18+. No purchase or deposit necessary. For official rules, visit www.citizensbank.com/doubledeposit or www.charterone.com/doubledeposit.
  • The new mobile deposit for business feature rounds out CFG’s suite of convenient products for businesses interested in depositing checks remotely. For customers with higher check and dollar volumes, the bank offers E-Z Deposit® and accessMOBILE®.

Fast Balance

  • With just a tap and hold gesture on the Mobile Banking app home screen, a customer can quickly view account balances for personal checking, savings and money market accounts using their iPhone or Android. Detailed account information is not displayed. The tap and hold gesture allows customers to view balances within the application without changing the main screen of the app, something that no other competitor to date has offered.

These new features join recent Bank Better enhancements, including:

  • One Deposit Checking, where just one deposit each statement period – of any amount – waives the monthly maintenance fee.
  • Protecting customers from overdraft fees for transactions of $5 or less, with the bank’s signature innovation, $5 Overdraft Pass™.
  • State-of-the-art ATMs so customers can make ATM deposits as late as 10 p.m. local time on a business day and still have the deposits count as “today.”

Money Magazine recently selected Citizens Bank and Charter One as one of nation’s best banks in its 2013 list of "The Best Banks in America," recognizing the company for its level of customer convenience.

To learn more about Citizens Bank, customers can call the 24/7 customer contact center at 1-800-922-9999, Like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website. To learn more about Charter One, customers can call the 24/7 customer contact center at 1-877-242-7837, Like the bank on Facebook, follow the bank on Twitter or visit the Charter One website.

Citizens Bank and Charter One customers interested in its Mobile Banking app for iPhone and iPad can find it in the App StoreSM. Customers interested in the Mobile Banking App for Android can find it in Google PlayTM.

About Citizens Financial Group, Inc.

Citizens Financial Group is the 13th largest retail bank holding company in the United States according to SNL Financial with $122.2 billion of total assets as of December 31, 2013. Headquartered in Providence, Rhode Island, and with approximately 18,600 employees, CFG delivers a broad range of retail and commercial banking products and services through approximately 1,370 branches and more than 3,500 ATMs operated in a 12-state footprint across the New England, Mid-Atlantic and Midwest regions; and through online, telephone and mobile banking platforms. CFG has over 80 retail and commercial non-branch offices located both in its geographic footprint and in five states and the District of Columbia outside its branch footprint. Its two bank subsidiaries are Citizens Bank, N.A., and Citizens Bank of Pennsylvania. They operate a branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio.

Apple, the Apple logo, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc. Android and Google Play are trademarks of Google Inc.

Mobile Deposit is available to bank customers of at least 30 days. Account eligibility requirements, deposit limits and other restrictions may apply. Please refer to the Mobile Deposit Service Agreement for more information. Wireless carrier, text and/or data charges may apply.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, will discuss how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team a...
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service. 

OnProcess Technology has announced it will be a featured speaker at @ThingsExpo, taking place November 1 - 3, 2016, in Santa Clara, California. Dan Gettens, OnProcess’ Chief Analytics Officer, will discuss how Internet of Things (IoT) data can be leveraged to predict product failures, improve uptime and slash costly inventory stock. @ThingsExpo is an annual gathering of IoT and cloud developers, practitioners and thought-leaders who exchange ideas and insights on topics ranging from Big Data in...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
There is growing need for data-driven applications and the need for digital platforms to build these apps. In his session at 19th Cloud Expo, Muddu Sudhakar, VP and GM of Security & IoT at Splunk, will cover different PaaS solutions and Big Data platforms that are available to build applications. In addition, AI and machine learning are creating new requirements that developers need in the building of next-gen apps. The next-generation digital platforms have some of the past platform needs a...
I'm a lonely sensor. I spend all day telling the world how I'm feeling, but none of the other sensors seem to care. I want to be connected. I want to build relationships with other sensors to be more useful for my human. I want my human to understand that when my friends next door are too hot for a while, I'll soon be flaming. And when all my friends go outside without me, I may be left behind. Don't just log my data; use the relationship graph. In his session at @ThingsExpo, Ryan Boyd, Engi...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
The Internet of Things can drive efficiency for airlines and airports. In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect with GE, and Sudip Majumder, senior director of development at Oracle, will discuss the technical details of the connected airline baggage and related social media solutions. These IoT applications will enhance travelers' journey experience and drive efficiency for the airlines and the airports. The session will include a working demo and a technical d...
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
Enterprise IT has been in the era of Hybrid Cloud for some time now. But it seems most conversations about Hybrid are focused on integrating AWS, Microsoft Azure, or Google ECM into existing on-premises systems. Where is all the Private Cloud? What do technology providers need to do to make their offerings more compelling? How should enterprise IT executives and buyers define their focus, needs, and roadmap, and communicate that clearly to the providers?