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API Journal Authors: Elizabeth White, Pat Romanski, Chris Witeck , Liz McMillan, Jason Bloomberg

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Amdocs Announces Self-Optimizing Networks Solution For Customer Experience-Driven Network Automation

Amdocs SON solution helps mobile service providers autonomously optimize their radio access networks to improve the customer experience

ST. LOUIS, Feb. 10, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced the Amdocs Self-Optimizing Networks (SON) solution, which automates the optimization of radio access networks (RANs). As mobile network traffic continues to soar, Amdocs SON gives mobile service providers a market-proven solution that efficiently manages increasingly complex heterogeneous networks (HetNets), maximizes capacity utilization and improves network performance and quality for their customers.

Amdocs SON is already successfully deployed at global service providers to help them deliver better network performance, data traffic improvements, improved capacity and near-real-time performance, especially during major sporting and cultural events. In Latin America, four mobile service providers are deploying the Amdocs SON solution, including TIM Brasil who will use Amdocs SON in select Brazilian cities hosting the World Cup soccer games to deliver an overall improved customer experience for visitors and citizens, before rolling it out to the whole country. 

Amdocs SON is:

  • Vendor-agnostic, with multi-technology support - delivers maximum impact regardless of network equipment provider or technology
  • Customer experience/value-driven - integrates market-leading business support systems (BSS) with SON to target optimization more effectively by subscriber location and value
  • Able to support 2G and 3G services as well as LTE - maximizes the value of existing network assets
  • Offered with a comprehensive range of services to integrate SON into existing equipment, operational/business support systems and processes - streamlines adoption while reducing operational risk

"Given the complexity and scale required from solutions to support increasingly sophisticated and active mobile data users, vastly improved network optimization is essential," said Tim McElligott, senior consulting analyst at Stratecast. "Automating the process is an important component for optimizing the network, and by extending the customer experience into the network, as Amdocs has done with its SON solution, operators can also maximize network value. Delivering the right experience to the right customer at the right time is the ultimate goal for mobile operators. Amdocs SON can help operators control, manage and monetize RAN networks in real time in order to achieve that goal."

"Amdocs SON, the flagship offering of our new Amdocs Network Solutions business, reflects our expanded focus on the network software domain," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Our acquisitions of Actix and Celcite, and their complementary product and services offerings, provides us with an impressive installed base of existing customers –making Amdocs today one of the leading independent providers of vendor-agnostic SON solutions. And, with Amdocs' in-depth knowledge and expertise in deploying mission-critical systems within highly complex service provider environments, the risk associated with SON deployments is reduced."

Supporting Resources

About Amdocs
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations.  With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 21,000 employees serve customers in over 70 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013.


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