API Journal Authors: Pat Romanski, Jim Kaskade, Carmen Gonzalez, Elizabeth White, Liz McMillan

News Feed Item

Salesforce.com Announces Soaring Adoption of Salesforce1 as Companies Move to the Social, Mobile and Connected Cloud

Salesforce1 is the new social, mobile and cloud customer platform built to transform how companies sell, service and market for the Internet of Customers

NEW YORK, Jan. 8, 2014 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced soaring adoption of Salesforce1 as companies move to the social, mobile and connected cloud. Salesforce1 is the new social, mobile and cloud customer platform built to transform how companies sell, service and market for the Internet of Customers. In its first month, the integrated experience of the Salesforce1 Customer Platform drove a 96 percent increase in Salesforce1 mobile app active users and a 46 percent increase in active users of custom mobile apps[i]. In addition, partner apps built and optimized for the Salesforce1 Customer Platform have already doubled since its launch, and more than 250 partners have committed to delivering new Salesforce1 apps on the Salesforce1 AppExchange. Companies such as Design Within Reach, Fisher & Paykel and Valspar run their business on Salesforce1 to connect to customers in a whole new way.

(Logo: http://photos.prnewswire.com/prnh/20130612/SF30598LOGO)

Comments on the News

  • "Salesforce1 is experiencing unprecedented adoption as companies unlock completely new ways to connect with their customers in today's social, mobile, cloud and connected world," said Alex Dayon, president, Applications and Platform, salesforce.com.
  • "Design Within Reach is driven by the needs of our customers, and Salesforce1 enables us to build more meaningful relationships with them," said John McPhee, COO, Design Within Reach. "Design is at the center of everything we do, whether it's our products and catalogues or the technologies we use to deliver that amazing personalized customer experience. Salesforce1 gives us a single modern customer platform to run our business, enabling our designers to collaborate on ideas and our reps to delight customers from anywhere."
  • "DocuSign for Salesforce1 creates new opportunities for DocuSign customers to extend the value of Salesforce by delivering apps and data in a single place where everything is connected in the context of the customer," said Keith Krach, chairman and CEO, DocuSign. "As the global standard for eSignature, DocuSign for Salesforce1 brings our powerful and easy-to-use eSignature solution to more customers globally so they can close deals faster in the cloud and in person from the convenience of their mobile device."
  • "Salesforce.com's strategy is for Salesforce1 to fuel 'a golden age in enterprise apps' by acting as a platform upon which both enterprise customers and independent software vendors (ISVs) can develop and run new apps that are fully integrated into the Salesforce user experience. This heralds a new platform-as-a-service era for enterprise applications...Cloud service platforms will drive an even bigger revolution in enterprise IT as we all try to make sense of the opportunities created by tens of billions of connected devices, thousands of apps, and the customers and citizens that own and use them."—Dr. Steve Hodgkinson, Research Director IT, Ovum

New Salesforce1—The Customer Platform for the Internet of Customers
Every day millions of new products, apps and devices are connecting to the Internet. By 2020, there will be more than 50 billion connected things—from smartphones and wearables to jet engines and ultrasound machines. And behind every product, every app and every device there is a customer. Welcome to the Internet of Customers—a revolution where companies will connect every employee, partner, product, app and device to their customer using the power of social, mobile and cloud. Customers have never been so close, and companies must be prepared to sell, service and market to them anytime, anywhere and on any device.

Salesforce1 is the next generation social, mobile and cloud platform for this new connected world—the first customer platform built to transform the world's #1 sales, service and marketing apps for the Internet of Customers. Salesforce1 delivers all the speed, agility and power of Salesforce, re-engineered for the needs of today's connected business. With 10X more APIs and services, companies can also build and customize the next generation of connected apps faster than ever before using the Salesforce1 Customer Platform. By connecting and customizing everything—every app, every device, every customer data source, every experience—companies can sell, service and market to customers in a whole new way.

Demand for Social, Mobile and More Connected Experiences Triggers Rapid Salesforce1 Adoption
With the Salesforce1 Customer Platform, companies love the modern, integrated experience that allows them to unlock new ways to build meaningful relationships with their customers.

  • The Customer Platform has been completely re-engineered to make every previous Salesforce investment that companies have made future-proof, so every existing custom app, CRM customization and partner app is now available to employees through a modern mobile interface.
  • And with more than 10 million Visualforce pages and custom actions now mobile-enabled, admins are making Salesforce1 even more valuable by combining fields, objects and even other services into pages, components and apps that run within Salesforce1.
  • With radically more APIs and services, developers can create, connect and deploy next generation mobile apps faster than ever to bridge the "app gap," enabling them to focus on growth and innovation instead of investing in legacy infrastructure and long, complex development cycles. Custom Salesforce1 apps deliver personalized experiences, connect to any device and any customer information source, and can be built in a fraction of the time compared to legacy platforms.

Employees love how the Salesforce1 Customer Platform puts their entire business into a single user experience, and have flocked to the new Salesforce1 Mobile App in its first month of availability. In November 2013, the Salesforce1 Customer Platform generated a 96 percent month-over-month increase in monthly active users of the Salesforce1 mobile app. The Salesforce1 Customer Platform also drove a 46 percent month-over-month increase in monthly active users of the Salesforce Mobile SDK in November, as companies immediately began leveraging custom apps built on the world's #1 cloud platform.

Partners Harness the Salesforce1 Customer Platform to Transform Disruptive Ideas into Successful Apps
Salesforce1 has also ignited a new generation of enterprise apps from the salesforce.com partner ecosystem. Salesforce1 apps on the Salesforce1 AppExchange have already doubled since the launch of the customer platform, and more than 250 partners have now committed to delivering entirely new Salesforce1 apps, including major partners such as DocuSign, Dropbox, Evernote, Infor and LinkedIn. Leveraging the power of the Salesforce1 Customer Platform, partners can build custom apps, from accounting to contract management to ERP, faster than ever before and bring the most important data into the central feed of Salesforce. And customers benefit from access to the largest ecosystem of social, mobile and connected cloud apps, instantly available on any device, to run their entire business on Salesforce1.

Leading Companies Run Their Business on Salesforce1
Leading companies, such as Design Within Reach, Fisher & Paykel and Valspar run their business on Salesforce1. Companies now have a powerful mobile platform through which they can access and manage their entire business from anywhere, completely personalize their experience and supercharge app development. Companies can also customize Salesforce and partner apps in entirely new ways to meet the specific needs of their company.

  • Salesforce1 Sales Cloud enables sales reps to approve a quote, create a contact, update an opportunity or create a custom action from any device, at any time.
  • Salesforce1 Service Cloud empowers companies to embed service everywhere—in every single product, app or experience—making the path to customer satisfaction instant and frictionless.
  • Salesforce ExactTarget Marketing Cloud gives marketers the power to listen to and engage their customers, or create, approve and monitor campaigns in real time, delivering 1:1 marketing from any device, at any time.
  • Salesforce1 AppExchange provides ISVs with a marketplace to build, market and distribute next generation business apps on the same cutting-edge customer platform that powers salesforce.com's own apps.

Pricing and Availability

  • Salesforce1 Customer Platform is now generally available and included with all user licenses of Salesforce CRM and the Salesforce Platform.
  • Salesforce1 Mobile App is now generally available for download at the Apple App Store and Google Play.
  • Salesforce1 Admin App is now generally available for download at the Apple App Store and Google Play.

Additional Information

About salesforce.com
Salesforce.com is the world's largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.

© 2014 salesforce.com, inc. All rights reserved. Salesforce, Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, AppExchange, Salesforce Platform, and others are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners

[i] 96 percent increase in active users of Salesforce1 refers to the increase in single users, who have logged on to Salesforce1 at least once in November, as compared to the number of Chatter Mobile active users who logged on at least once, in the month of October 2013.

46 percent increase in active users of Salesforce Mobile SDK built on the Salesforce1 Customer Platform refers the increase in single users of custom mobile apps built on Salesforce1 in November 2013 as compared to mobile apps built on Force.com in October 2013.

SOURCE salesforce.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm ...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Almost everyone sees the potential of Internet of Things but how can businesses truly unlock that potential. The key will be in the ability to discover business insight in the midst of an ocean of Big Data generated from billions of embedded devices via Systems of Discover. Businesses will also need to ensure that they can sustain that insight by leveraging the cloud for global reach, scale and elasticity.
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Most people haven’t heard the word, “gamification,” even though they probably, and perhaps unwittingly, participate in it every day. Gamification is “the process of adding games or game-like elements to something (as a task) so as to encourage participation.” Further, gamification is about bringing game mechanics – rules, constructs, processes, and methods – into the real world in an effort to engage people. In his session at @ThingsExpo, Robert Endo, owner and engagement manager of Intrepid D...
SYS-CON Events announced today that LeaseWeb USA, a cloud Infrastructure-as-a-Service (IaaS) provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. LeaseWeb is one of the world's largest hosting brands. The company helps customers define, develop and deploy IT infrastructure tailored to their exact business needs, by combining various kinds cloud solutions.
SYS-CON Events announced today that CDS Global Cloud, an Infrastructure as a Service provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CDS Global Cloud is an IaaS (Infrastructure as a Service) provider specializing in solutions for e-commerce, internet gaming, online education and other internet applications. With a growing number of data centers and network points around the world, ...
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, will discuss how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team a...
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
WebRTC adoption has generated a wave of creative uses of communications and collaboration through websites, sales apps, customer care and business applications. As WebRTC has become more mainstream it has evolved to use cases beyond the original peer-to-peer case, which has led to a repeating requirement for interoperability with existing infrastructures. In his session at @ThingsExpo, Graham Holt, Executive Vice President of Daitan Group, will cover implementation examples that have enabled ea...
SYS-CON Events announced today that Coalfire will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Coalfire is the trusted leader in cybersecurity risk management and compliance services. Coalfire integrates advisory and technical assessments and recommendations to the corporate directors, executives, boards, and IT organizations for global brands and organizations in the technology, cloud, health...
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...