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Research and Markets: Cloud-based Customer Management Services Market - 2013 Report

Research and Markets (http://www.researchandmarkets.com/research/fdxhm8/global) has announced the addition of the "Cloud-based Customer Management Services Market - 2013 Report" to their offering.

The Global Cloud-based Customer Management Services market to grow at a CAGR of 12.66 percent over the period 2012-2016. The revenue generated from global cloud services will reach more than US$70 billion by 2016.

According to the report, the increasing demand for cloud services is one of the major drivers in the Global Cloud-based Customer Management Services market. The demand for cloud services among organizations is increasing and it is boosted by the presence of several cloud service providers in the market. This also reduces the prices of cloud services for end-users, thereby further increasing the demand. In addition, cloud-based computing enables organizations to reduce the overall cost of IT applications and services. Otherwise, they would have to purchase their own equipment, software, and costly upgrades. Moreover, the less-complex interfaces and self-service provisions of cloud computing are helping many organizations with limited resources manage their cloud applications. Additionally, through the pay-per-use model of cloud computing, end-users are expected to pay only for the time when they use the applications.

Further, the report states that the issues relating to the security of cloud services constitute one of the major challenges in the Global Cloud-based Customer Management Services market.

Key Topics Covered

1. Executive Summary

2. Introduction

3. Market Coverage

4. Market Landscape

5. Geographical Segmentation

6. Vendor Landscape

7. Buying Criteria

8. Market Growth Drivers

9. Drivers and their Impact

10. Market Challenges

11. Impact of Drivers and Challenges

12. Market Trends

13. Key Vendor Analysis

14. Other Reports in this Series

Companies Mentioned

- Amazon.com

- Amdocs

- Astute Solutions

- Google

- IBM

- Microsoft

- NetSuite

- Nice Systems

- Oracle

- Pegasystems

- SAP

- Salesforce.com

- Sword Ciboodle

For more information visit http://www.researchandmarkets.com/research/fdxhm8/global

About Research and Markets

Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products.

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