Welcome!

Cognitive Computing Authors: Gregor Petri, Elizabeth White, Mehdi Daoudi, Liz McMillan, Jason Bloomberg

News Feed Item

Independent Georgia Tech Study Reveals Best Ways to Tell Customers "You're Botted"

SAN FRANCISCO, CA -- (Marketwire) -- 02/20/13 -- A bot believed to have netted $14 million in illicit profits has been turned into a golden learning opportunity, yielding important insights into how the online community can best alert and assist customers with infected systems. Georgia Tech researchers on Tuesday announced the results of a study based on the industry's response to the DNS Changer Trojan and shared recommendations to help curb future malware outbreaks at a presentation during the M3AAWG 27th General Meeting in San Francisco.

The DNS Changer Remediation Study identified phone calls, billing notices and redirecting users to customized Web pages among the most effective methods to notify customers that their systems were infected. Researchers Wei Meng and Ruian Duan, working under the supervision of Georgia Tech School of Computer Science Professor Wenke Lee, also found that "active" social media warnings were useful for enabling remediation. With this approach, sites such as Google directly informed users they were infected through their browser windows, a tactic that proved to be more effective in motivating users to disinfect their systems than passive warnings issued in general posts or news articles on social media platforms.

"Social media can have an important role to play in alerting users to infections in their systems and in stemming malware outbreaks. We believe in the importance of implementing active, direct notifications earlier in the process," Lee said.

The researchers looked at both various types of end-user alerts and network operators' efforts to help customers disinfect their systems, including using walled gardens, DNS redirection, anti-virus software and malware removal tools. Part of the challenge facing the industry from bots is determining how to notify users their systems have been compromised in a timely and credible manner, then assisting non-technical customers in remediating those machines, according to M3AAWG Co-Chairman Michael O'Reirdan.

O'Reirdan said, "The industry's response to the DNS Changer malware clearly showed how well competitors and vendors can work together when users' safety is on the line. It also was an extraordinary opportunity to objectively study the different approaches companies have developed to assist customers and to understand the important role each of us plays in safeguarding the online experience. The active involvement of anti-malware and security tool vendors, social media platforms, law enforcement, operating system vendors and home networking technology vendors has been shown to be crucial. In the end, it takes the entire Internet ecosystem working together to protect end-users."

The data used in the study to determine infection and cleanup rates was provided anonymously from major ISPs around the world through the DNS Changer Working Group (DCWG) to the research team at the Georgia Tech Information Security Center (GTISC). To identify the different types of notification and mediation techniques used, the researchers sent questionnaires asking network operators how they had alerted customers who were infected with the DNS Changer malware and the specifics around the remediation efforts employed by each ISP to assist customers in cleaning their machines. An ISP that did not take any action in response to the malware became the baseline for measuring the effectiveness of the other approaches, according to Lee.

From 2007 to 2011, the DNS Changer Trojan hijacked Internet searches and re-routed the Web browsers of infected computers to fraudulent sites using the rogue DNS servers operated by the Rove Digital advertising network. However, if the rogue DNS servers had been turned off when the allegedly responsible Estonians were arrested, infected end-users would not have been able to reach the Web. The DCWG was a group formed to assist law enforcement in dealing with the potential end-user issues arising from the law enforcement action. The DCWG also helped operate and monitor the "clean" DNS servers that were operated legally by the Internet Systems Consortium (ISC) under a U.S. court order from November 2011 to July 2012. As a result, instead of suddenly losing access to the Internet, millions of users were notified they were infected and needed to clean up their machines.

The complete DNS Changer Remediation Study is available on the M3AAWG website at https://www.maawg.org/sites/maawg/files/news/GeorgiaTech_DNSChanger_Study-2013-02-19.pdf.

About the Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG)

The Messaging, Malware and Mobile Anti-Abuse Working Group (M3AAWG) is where the industry comes together to work against bots, malware, spam, viruses, denial-of-service attacks and other online exploitation. M3AAWG (www.M3AAWG.org) represents more than one billion mailboxes from some of the largest network operators worldwide. It leverages the depth and experience of its global membership to tackle abuse on existing networks and new emerging services through technology, collaboration and public policy. It also works to educate global policy makers on the technical and operational issues related to online abuse and messaging. Headquartered in San Francisco, Calif., M3AAWG is driven by market needs and supported by major network operators and messaging providers.

M3AAWG Board of Directors: AT&T (NYSE: T); Cloudmark, Inc.; Comcast (NASDAQ: CMCSA); Constant Contact (NASDAQ: CTCT); Cox Communications; Damballa, Inc.; Eloqua; Facebook; France Telecom (NYSE and Euronext: FTE); Google; PayPal; Return Path; Symantec; Time Warner Cable; Verizon Communications; and Yahoo! Inc.

M3AAWG Full Members: 1&1 Internet AG; Adaptive Mobile Security LTD; Adobe Systems Inc.; AOL; BAE Systems Detica; Cisco Systems, Inc.; Dynamic Network Services Inc.; Email Sender and Provider Coalition; Genius; iContact; Internet Initiative Japan (IIJ NASDAQ: IIJI); Mailchimp; McAfee Inc.; Message Systems; Mimecast; Nominum, Inc.; Proofpoint; Scality; Spamhaus; Sprint; and Twitter.

A complete member list is available at http://www.m3aawg.org/about/roster.

Add to Digg Bookmark with del.icio.us Add to Newsvine

Media Contact:
Linda Marcus, APR
1+949-887-8887 (mobile-U.S. Pacific)
Email Contact
Astra Communications

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

@ThingsExpo Stories
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Internet of @ThingsExpo, taking place June 6-8, 2017 at the Javits Center in New York City, New York, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo New York Call for Papers is now open.
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions with...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
In 2014, Amazon announced a new form of compute called Lambda. We didn't know it at the time, but this represented a fundamental shift in what we expect from cloud computing. Now, all of the major cloud computing vendors want to take part in this disruptive technology. In his session at 20th Cloud Expo, John Jelinek IV, a web developer at Linux Academy, will discuss why major players like AWS, Microsoft Azure, IBM Bluemix, and Google Cloud Platform are all trying to sidestep VMs and containers...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex softw...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, discussed the best practices that will ensure a successful smart city journey.
Technology vendors and analysts are eager to paint a rosy picture of how wonderful IoT is and why your deployment will be great with the use of their products and services. While it is easy to showcase successful IoT solutions, identifying IoT systems that missed the mark or failed can often provide more in the way of key lessons learned. In his session at @ThingsExpo, Peter Vanderminden, Principal Industry Analyst for IoT & Digital Supply Chain to Flatiron Strategies, will focus on how IoT depl...
Big Data, cloud, analytics, contextual information, wearable tech, sensors, mobility, and WebRTC: together, these advances have created a perfect storm of technologies that are disrupting and transforming classic communications models and ecosystems. In his session at @ThingsExpo, Erik Perotti, Senior Manager of New Ventures on Plantronics’ Innovation team, provided an overview of this technological shift, including associated business and consumer communications impacts, and opportunities it m...
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
"Tintri was started in 2008 with the express purpose of building a storage appliance that is ideal for virtualized environments. We support a lot of different hypervisor platforms from VMware to OpenStack to Hyper-V," explained Dan Florea, Director of Product Management at Tintri, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
There will be new vendors providing applications, middleware, and connected devices to support the thriving IoT ecosystem. This essentially means that electronic device manufacturers will also be in the software business. Many will be new to building embedded software or robust software. This creates an increased importance on software quality, particularly within the Industrial Internet of Things where business-critical applications are becoming dependent on products controlled by software. Qua...