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API Journal Authors: Liz McMillan, Rishi Bhargava, Pat Romanski, Elizabeth White, Kevin Benedict

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BMC Software Delivers Best Application Performance Management Experience in the Industry

BMC Software (NASDAQ: BMC) today introduced the most comprehensive Application Performance Management (APM) SaaS offering in the industry.

The new offering delivers enterprise-grade APM capabilities as a service, providing quick time to value and making APM available to every enterprise that cares about application performance. The solution is the first to integrate deep end-user experience monitoring and server-side, backend monitoring into the same management console with a SaaS delivery model. The result provides enterprises with a complete picture of application performance as seen by end users in real-time.

The new solution also delivers advanced integration with the Akamai Intelligent Platform, providing customers with extensive insight into application performance as seen by end users, even when portions of an application are being delivered using Akamai’s technology.

“As a SaaS vendor ourselves, we really need to be able to see what our users are seeing. Before BMC APM, we had to do a lot of guesswork,” said Q. Wade Billings, Sr. Manager of SaaS Hosting Operations at AtTask. ”By bringing BMC APM into our environment we now have visibility into what the application is doing from an end-user perspective so we know before they do when there are issues arising.”

BMC pioneered an approach to APM that allows IT staff to monitor the actual experience of each end user. Today’s web-scale applications are much more complex, however, and often use performance optimization technologies such as content delivery networks and caching to improve the end user experience.

BMC’s new release provides integration with Akamai’s network, providing IT staff insight into the total end-user experience, whatever the source of the content. In addition to detecting outages and slow performance, BMC APM can help IT staff identify the best Akamai caching and acceleration strategy, improving performance even further.

“BMC’s APM as a Service offering provides a very robust, end-user centric solution for companies to gain complete performance visibility for applications deployed in the public, private, and hybrid cloud environments,” said Tim Knudsen, Sr. Director of Business Development, Akamai Technologies. "Akamai and BMC worked closely to integrate with BMC's offering to provide customers with unprecedented visibility into web application performance as seen by real end users, wherever they are in the world, however they connect."

BMC’s APM-as-a-Service offering provides newly architected, cloud-optimized application diagnostics capabilities that help users diagnose application performance problems quickly and easily. The new diagnostics can pinpoint application delays down to an individual line of code on applications. Built to run in complex, hybrid cloud environments, the new diagnostics capabilities are firewall friendly and have a low server footprint, reducing server CPU requirements by more than half compared to traditional solutions.

“Today's mission critical applications are being developed, deployed and updated faster than ever before and are being accessed by an increasingly diverse array of end user devices and user interfaces,” said Mary Johnston Turner, research vice president, Enterprise Systems Management Software IDC. “Maintaining expected end user application service levels requires real-time end-to-end visibility and root cause analysis across complex networks, infrastructure, middleware, and applications located both on premises and in the cloud. To keep end users productive and make sure their business stays competitive, IT teams need cost effective end user oriented application performance management tools that can be rapidly deployed and quickly deliver in-depth monitoring and actionable analysis for both development and IT operations teams.”

BMC’s APM-as-a-Service solution combines BMC End User Experience Management as a Service, BMC Application Diagnostics as a Service, and information delivered from the Akamai Intelligent Platform to provide end-to-end performance monitoring. This new solution delivers a number of important benefits:

  • Quick time to value with flexible, non-intrusive deployment options for cloud, SaaS and on-premises environments
  • Ease of use, with a single, integrated console for end-to-end application performance management
  • Convenient management of end-user performance, regardless of where users are, what path the network traffic takes, or where the application is hosted

“The fact is, when IT isn’t working for end users, it isn’t working at all,” said Ali Hedayati, BMC vice president and general manager for Application Management. “With our user-centric approach to application performance management, companies can be sure that their customers, their employees and their business partners are all getting the maximum leverage from their IT investment.”

More information about BMC’s broad portfolio of application management solutions is available at the BMC Application Management community, which provides a portal for support, education and tips.

The BMC APM-as-a-Service solution is immediately available. For more information, please:

Business runs better when IT runs at its best.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended December 31, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc.

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