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Bomgar Reports Rapid Growth in 2012 as it Enters its 10th Year

Bomgar, a leading provider of secure remote support solutions, today announced a strong finish to fiscal year 2012, with 34 percent revenue growth year over year. Consistently named a top vendor of remote support software, in 2012 Bomgar unveiled unprecedented product features and enhancements, expanded its international footprint and received several industry awards, fueling its completely organic growth. Celebrating its 10th anniversary in 2013, Bomgar plans further expansion in the EMEA and Pacific regions, in addition to significantly increasing market share in the U.S.

With more than 6,500 customers worldwide, Bomgar is used by help desks and support centers in more than 65 different countries to access and fix remote computers and mobile devices. Bomgar added nearly 800 new customers last year, including Dell, HP, ING Bank, Intel, L'Oréal, New York Public Library, Pennsylvania State University, the City and County of San Francisco, Red Hat, Siemens, the U.S. Department of Veteran Affairs, and Yum! Brands.

Bomgar also expanded its EMEA headquarters in Marlow, England, and established an office in Singapore to support its rapidly growing international customer base. In EMEA alone, Bomgar increased year over year revenue by 45 percent in 2012, adding accounts across various sectors, including education, local government, financial services, hospitality and pharmaceutical.

Last year was also monumental year for the Bomgar solution. Three new versions of the software were released – Bomgar 12.1, Bomgar 12.2 and Bomgar 12.3 – all of which introduced features that enable help desks and support centers to improve productivity and customer satisfaction. New features such as Bomgar’s Mobile Representative Consoles and Intel vPro Support extend the reach of support desks by allowing reps to provide support from Apple iOS and Android devices, and control and fix Intel vPro technology-powered devices below the operating system. Bomgar also introduced Intelligent Collaboration to help tech support teams swarm around issues and request help from other representatives based on skills.

The industry recognition that Bomgar received in 2012 including the company’s fifth consecutive ranking in the annual Inc. 500|5000, its sixth consecutive ranking on the Deloitte Technology Fast 500, and its third consecutive ranking in Software Magazine’s annual Software 500. The company was also featured in the inaugural ranking of Inc.’s Hire Power Awards as a top business job creator in the southeast region from 2008-2011.

“I am proud that after a decade in the software market, we’re still able to report such outstanding growth,” said Joel Bomgar, founder and CEO. “Despite the sluggish economic climate over the last few years, Bomgar has continued to thrive by developing high-quality solutions that are valued by technology support teams and delivering phenomenal customer service that keeps our customers loyal. The strong results we achieved in 2012 is a testament to our amazing employees around the world, who all work together to produce the best remote support product and services on the market. We’re carrying last year’s momentum right into 2013, and plan to celebrate our 10th year by continuing to deliver technology that significantly improves the support experience.”

About Bomgar

Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs. Bomgar is privately held with offices in Jackson, Atlanta, Washington D.C., Paris and London. You can find Bomgar on the web at www.bomgar.com, or on Facebook, Twitter, LinkedIn and Google+.

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