Welcome!

Cognitive Computing Authors: Yeshim Deniz, Bob Gourley, Aater Suleman, Pat Romanski, Carmen Gonzalez

News Feed Item

Microsoft Dynamics for Retail Delivers the Future of Omnichannel Customer Engagement Today

Introducing personal, connected and relevant retail experiences through true omnichannel management, next-generation point of sale and revolutionary e-commerce.

NEW YORK, Jan. 14, 2013 /PRNewswire/ -- At the National Retail Federation's annual conference today, Microsoft Corp. (Nasdaq "MSFT") announced the latest release of Microsoft Dynamics for Retail with new capabilities and next-generation innovation to help retailers deliver a complete shopping experience through end-to-end, search-based e-commerce; next-generation point of sale (POS); and a true omnichannel commerce engine. Building on Microsoft's commitment to retail and delivering a widely available, end-to-end, omnichannel solution, adopted in more than 38 countries, these capabilities further enhance the unique value proposition of Microsoft Dynamics for Retail, helping leading retailers worldwide deliver the connected, personal and relevant experiences their customers expect.

(Logo: http://photos.prnewswire.com/prnh/20000822/MSFTLOGO)

Graeme Hackland, chief information officer of Lotus F1 Team, understands the critical need for speed, agility and delivering a compelling customer experience. Competing in one of the most popular sports in the world can be as challenging off the track as it is on when it comes to managing mission-critical business applications. The Lotus F1 Team is using Microsoft Dynamics to help fine-tune and drive every aspect of its business, from managing the design, manufacturing and testing of the 20,000-plus parts on each car to analyzing real-time data from the racetrack. The team now also plans to use Microsoft Dynamics for Retail to address POS, merchandising, e-commerce and more.

"We want to be in a position to win," Hackland said. "We're investing in people and technology, and we need to improve our processes. Microsoft Dynamics for Retail is going to help the team with specific retail challenges in 2014 and beyond."

Edwin Watts Golf is an example of a true specialty retailer that during the past four years has grown its retail business to more than 90 retail locations in addition to direct mail and Internet sales. The company has also grown in its breadth of offerings with custom golf equipment, trade-ins and specialized customer service that was taxing the capabilities of its aging legacy systems. A leader in customer service, Edwin Watts Golf needed a solution that could offer a seamless customer experience across all its retail channels while also giving it the flexibility and agility to maintain its best practices.

"Many vendors offer strong POS solutions, but Microsoft Dynamics for Retail offered us the complete omnichannel experience — including phone and Internet sales channels," said Lynda Barr, chief financial officer, Edwin Watts Golf. "Our products, especially golf clubs, are complex in that they are offered in a variety of technical specifications. As a result, we fill a high percentage of custom orders, we offer trade-in credit for old equipment and we have very specific customer service requirements. Thus, we needed the flexibility and ease of customization offered by Microsoft Dynamics for Retail that no other vendor could deliver to meet our business needs."

Microsoft Dynamics for Retail delivers the future of omnichannel customer engagement with new innovations such as the following:

  • Revolutionary e-commerce. Retailers looking for an accurate, timely, consistent online experience for their customers, while reducing complexity for themselves, finally have a solution. Microsoft Dynamics for Retail offers end-to-end e-commerce, based on powerful, next-generation search technology, with a fully integrated Web storefront, complete catalog and real-time order management.
  • Next-generation POS. Today's empowered consumers have access to seemingly endless sources of information through smart devices. Retailers can now be on a level playing field with a POS solution without limits. Custom content, rich product details and critical customer insight can be pulled from any channel to the fully configurable, touch-optimized Microsoft Dynamics Point of Sale. And with full support for POS on Windows Phone 8 and powerful tablet devices such as Microsoft Surface, retailers have the power of choice in the devices they leverage to seamlessly engage with their customers.
  • True omnichannel commerce engine. Managing multiple channels for retailers today means inefficiency, since outdated and complex technology solutions rely on multiple commerce engines that require retailers to perform the same tasks over and over in hopes of achieving the desired result. Microsoft Dynamics for Retail uniquely offers an omnichannel commerce engine to manage all of a retailer's channels. This means creating a promotion, discount or other strategic initiative just one time and having it light up every relevant customer touch point. This allows the retailers to be agile and opportunistic to help them stay ahead of the trends, reduce complexity and reduce costs.

Retailers worldwide, including Diane von Furstenberg, Eason, Fanatics Inc., Marc Jacobs, Mattress Firm and Optic 2000, have chosen Microsoft Dynamics for Retail to take their businesses into the future.

"We work with retailers around the world to help them become Dynamic — connected, personal, agile and opportunistic — but it's as much about the technology as the strategy," said Michael Griffiths, global product industry director, Retail & Distribution, Microsoft Business Solutions. "Retailers need innovation and a modern architecture for omnichannel, POS and e-commerce to be about more than just marketing. We invest more than any other vendor in globalization and solution research and development to ensure that we support our customers with an industry-leading solution whose capabilities are built to work together, offering retailers a vision for the future that helps reduce cost and complexity — allowing them to always be ready for what's next."

Further Information
More information on the new capabilities of Microsoft Dynamics for Retail can be found at http://www.microsoft.com/en-us/dynamics/retail.aspx.

About Microsoft Dynamics
At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

SOURCE Microsoft Corp.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...