Welcome!

Cognitive Computing Authors: Liz McMillan, Dynatrace Blog, Elizabeth White, Yeshim Deniz, Jnan Dash

Blog Feed Post

Social Perspectives for the CTO: Engaging Tomorrow = Leadership Today

By

Editor’s note: We first saw this blog at WayIn and asked Bryan Douglass to repost here. We believe the conclusions in this post are relevant to most organizations today, especially federal government organizatioins. – bg.

Times have been tough. Consumers lack comfort in spending and businesses are struggling for comfort without them. As a result, professional environments across the globe are experiencing new levels of stress, pushing those discomforts into the workplace… bringing the true damage of these struggles full circle as business owners and leaders find faith is failing not only amongst those they hope to serve, but also amongst the staff they hire to serve them.

The challenges of today have brought the importance of employee engagement – and the lack of knowledge surrounding this hot-button issue – back to the main stage. A recent study published by the Bureau of National Affairs suggests decreased productivity and increased turnover resulting of disengaged employees has cost American businesses over $11 billion over the last year. The Gallup Organization estimates this number jumps to $300 billion worldwide.

As you can imagine, an epidemic causing this much damage brings a few stories to the surface. We found three recent tales of professional hardship tied to employee engagement, each offering unique perspective of a unique scenario from a unique location… all supporting the same critical engagement lesson.

 

Ashleigh Patterson, a correspondent for Yahoo! Finance, offered this report on employee sentiment in Canada.Citing a recent report from Ipsos Reid, Patterson reports, “the majority of Canadians have little trust or confidence in the senior leadership of their organizations, causing the country’s workforce to appear disengaged and downright disgruntled.”

The Ipsos Reid study shows only 44% of Canadian employees expressed “confidence” in senior leaders. Piling on, Patterson adds results from the Canadian Management Centre suggesting only 40% of those employees trust what senior leaders say. Patterson also notes the Towers Watson study (one we’ve quoted several times on the Wayin blog) where results suggest 67% of Canadian workers aren’t fully engaged in their current positions due to insufficient support from their organizations.

Robert Longley took to the US Government pages of About.com with a recent report from the Government Accountability Office. Using data gathered in 2011 from the Federal Employee Viewpoint Survey, the GEO found employees at the Department of Homeland Security – one of the most renown and trusted departments in the US federal government – are struggling.

“DHS employees have 4.5% lower job satisfaction and 7.0% lower engagement in their work than other government workers… The survey shows the TSA’s airport security screeners are 13% unhappier and 14% less engaged with their jobs than TSA’s administrative office staff.”

Here’s the problem: the GAO report suggests TSA first started noticing this trend in 2006, five years prior to this 2011 study, and those challenges have since advanced, grown and continue to create additional challenges throughout the organization. “GAO found that despite having broad performance metrics in place to track and assess DHS employee morale on an agency-wide level, DHS does not have specific metrics within the action plans that are consistently clear and measurable.”

 

Eric Collins is the managing director of plastics manufacturer Nampak in London. He recently spoke at the Engage For Success event, using the opportunity to reach England’s business leaders and media, touting a stern message of change.

“I do believe there is a blockage caused by old-fashioned outdated businesses… Any business can create an engagement culture, not just the blue chip companies. It’s about changing leadership style and awareness and being open to all information available.”

Collins – joined by keynote speaker Archie Norman – used this event platform to encourage a simple message on behalf of disengaged staff: “I am not a human resource. I’m a human being.” Tanith Dodge, the HR director at Marks and Spencer, expounds: “This is not an HR issue, it’s not a survey, it’s about leadership, values, respect and praise.”

 

THE LESSON

In each of the stories above – whether we’re looking at the Great White North, on the other side of the pond, or in our own backyard – we find stable, established organizations who have recognized the importance of employee engagement with the means to identify, analyze and rectify almost any issue… and in all three cases, the problems persists.

They persist due to failures in leadership.

In our Canadian example, workers point a direct finger at lacking support from leadership as their cause of ongoing concern. Here in the States, the workforce suggests the problems are no secret, yet they march on (and possibly evolve) due to a lack of effort from those in power to institute change. On the Europe’s prominent island, progressive leaders are urging those from the old school to change their ways before this new generation of worker flees for a better way of business.

The lesson is clear. Employee engagement studies are wonderful for helping an organization recognize opportunity to improve… but the study is not the improvement, and it may influence improved employee engagement, the study will not make it a reality.

That job lies with leadership.

Read the original blog entry...

More Stories By Bob Gourley

Bob Gourley writes on enterprise IT. He is a founder and partner at Cognitio Corp and publsher of CTOvision.com

@ThingsExpo Stories
SYS-CON Events announced today that Auditwerx will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Auditwerx specializes in SOC 1, SOC 2, and SOC 3 attestation services throughout the U.S. and Canada. As a division of Carr, Riggs & Ingram (CRI), one of the top 20 largest CPA firms nationally, you can expect the resources, skills, and experience of a much larger firm combined with the accessibility and attent...
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), will provide an overview of various initiatives to certifiy the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldw...
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem" ...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
Keeping pace with advancements in software delivery processes and tooling is taxing even for the most proficient organizations. Point tools, platforms, open source and the increasing adoption of private and public cloud services requires strong engineering rigor - all in the face of developer demands to use the tools of choice. As Agile has settled in as a mainstream practice, now DevOps has emerged as the next wave to improve software delivery speed and output. To make DevOps work, organization...
My team embarked on building a data lake for our sales and marketing data to better understand customer journeys. This required building a hybrid data pipeline to connect our cloud CRM with the new Hadoop Data Lake. One challenge is that IT was not in a position to provide support until we proved value and marketing did not have the experience, so we embarked on the journey ourselves within the product marketing team for our line of business within Progress. In his session at @BigDataExpo, Sum...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, will discuss the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information,
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, will discuss some of the security challenges of the IoT infrastructure and relate how these aspects impact Smart Living. The material will be delivered i...
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, will provide a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services ...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
"delaPlex is a software development company. We do team-based outsourcing development," explained Mark Rivers, COO and Co-founder of delaPlex Software, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
SYS-CON Events announced today that CA Technologies has been named “Platinum Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business – from apparel to energy – is being rewritten by software. From ...