Welcome!

Cognitive Computing Authors: Mehdi Daoudi, Pat Romanski, Liz McMillan, Carmen Gonzalez, PagerDuty Blog

Blog Feed Post

Social Perspectives for the CTO: Engaging Tomorrow = Leadership Today

By

Editor’s note: We first saw this blog at WayIn and asked Bryan Douglass to repost here. We believe the conclusions in this post are relevant to most organizations today, especially federal government organizatioins. – bg.

Times have been tough. Consumers lack comfort in spending and businesses are struggling for comfort without them. As a result, professional environments across the globe are experiencing new levels of stress, pushing those discomforts into the workplace… bringing the true damage of these struggles full circle as business owners and leaders find faith is failing not only amongst those they hope to serve, but also amongst the staff they hire to serve them.

The challenges of today have brought the importance of employee engagement – and the lack of knowledge surrounding this hot-button issue – back to the main stage. A recent study published by the Bureau of National Affairs suggests decreased productivity and increased turnover resulting of disengaged employees has cost American businesses over $11 billion over the last year. The Gallup Organization estimates this number jumps to $300 billion worldwide.

As you can imagine, an epidemic causing this much damage brings a few stories to the surface. We found three recent tales of professional hardship tied to employee engagement, each offering unique perspective of a unique scenario from a unique location… all supporting the same critical engagement lesson.

 

Ashleigh Patterson, a correspondent for Yahoo! Finance, offered this report on employee sentiment in Canada.Citing a recent report from Ipsos Reid, Patterson reports, “the majority of Canadians have little trust or confidence in the senior leadership of their organizations, causing the country’s workforce to appear disengaged and downright disgruntled.”

The Ipsos Reid study shows only 44% of Canadian employees expressed “confidence” in senior leaders. Piling on, Patterson adds results from the Canadian Management Centre suggesting only 40% of those employees trust what senior leaders say. Patterson also notes the Towers Watson study (one we’ve quoted several times on the Wayin blog) where results suggest 67% of Canadian workers aren’t fully engaged in their current positions due to insufficient support from their organizations.

Robert Longley took to the US Government pages of About.com with a recent report from the Government Accountability Office. Using data gathered in 2011 from the Federal Employee Viewpoint Survey, the GEO found employees at the Department of Homeland Security – one of the most renown and trusted departments in the US federal government – are struggling.

“DHS employees have 4.5% lower job satisfaction and 7.0% lower engagement in their work than other government workers… The survey shows the TSA’s airport security screeners are 13% unhappier and 14% less engaged with their jobs than TSA’s administrative office staff.”

Here’s the problem: the GAO report suggests TSA first started noticing this trend in 2006, five years prior to this 2011 study, and those challenges have since advanced, grown and continue to create additional challenges throughout the organization. “GAO found that despite having broad performance metrics in place to track and assess DHS employee morale on an agency-wide level, DHS does not have specific metrics within the action plans that are consistently clear and measurable.”

 

Eric Collins is the managing director of plastics manufacturer Nampak in London. He recently spoke at the Engage For Success event, using the opportunity to reach England’s business leaders and media, touting a stern message of change.

“I do believe there is a blockage caused by old-fashioned outdated businesses… Any business can create an engagement culture, not just the blue chip companies. It’s about changing leadership style and awareness and being open to all information available.”

Collins – joined by keynote speaker Archie Norman – used this event platform to encourage a simple message on behalf of disengaged staff: “I am not a human resource. I’m a human being.” Tanith Dodge, the HR director at Marks and Spencer, expounds: “This is not an HR issue, it’s not a survey, it’s about leadership, values, respect and praise.”

 

THE LESSON

In each of the stories above – whether we’re looking at the Great White North, on the other side of the pond, or in our own backyard – we find stable, established organizations who have recognized the importance of employee engagement with the means to identify, analyze and rectify almost any issue… and in all three cases, the problems persists.

They persist due to failures in leadership.

In our Canadian example, workers point a direct finger at lacking support from leadership as their cause of ongoing concern. Here in the States, the workforce suggests the problems are no secret, yet they march on (and possibly evolve) due to a lack of effort from those in power to institute change. On the Europe’s prominent island, progressive leaders are urging those from the old school to change their ways before this new generation of worker flees for a better way of business.

The lesson is clear. Employee engagement studies are wonderful for helping an organization recognize opportunity to improve… but the study is not the improvement, and it may influence improved employee engagement, the study will not make it a reality.

That job lies with leadership.

Read the original blog entry...

More Stories By Bob Gourley

Bob Gourley writes on enterprise IT. He is a founder and partner at Cognitio Corp and publsher of CTOvision.com

@ThingsExpo Stories
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
Big Data engines are powering a lot of service businesses right now. Data is collected from users from wearable technologies, web behaviors, purchase behavior as well as several arbitrary data points we’d never think of. The demand for faster and bigger engines to crunch and serve up the data to services is growing exponentially. You see a LOT of correlation between “Cloud” and “Big Data” but on Big Data and “Hybrid,” where hybrid hosting is the sanest approach to the Big Data Infrastructure pro...
In his General Session at 16th Cloud Expo, David Shacochis, host of The Hybrid IT Files podcast and Vice President at CenturyLink, investigated three key trends of the “gigabit economy" though the story of a Fortune 500 communications company in transformation. Narrating how multi-modal hybrid IT, service automation, and agile delivery all intersect, he will cover the role of storytelling and empathy in achieving strategic alignment between the enterprise and its information technology.
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? In this Power Panel at DevOps Summit, moderated by Jason Bloomberg, the leading expert on architecting agility for the enterprise and president of Intellyx, panelists peeled away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud enviro...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
"LinearHub provides smart video conferencing, which is the Roundee service, and we archive all the video conferences and we also provide the transcript," stated Sunghyuk Kim, CEO of LinearHub, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Things are changing so quickly in IoT that it would take a wizard to predict which ecosystem will gain the most traction. In order for IoT to reach its potential, smart devices must be able to work together. Today, there are a slew of interoperability standards being promoted by big names to make this happen: HomeKit, Brillo and Alljoyn. In his session at @ThingsExpo, Adam Justice, vice president and general manager of Grid Connect, will review what happens when smart devices don’t work togethe...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Discover top technologies and tools all under one roof at April 24–28, 2017, at the Westin San Diego in San Diego, CA. Explore the Mobile Dev + Test and IoT Dev + Test Expo and enjoy all of these unique opportunities: The latest solutions, technologies, and tools in mobile or IoT software development and testing. Meet one-on-one with representatives from some of today's most innovative organizations
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in Embedded and IoT solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 7-9, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, HPC and E...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
"Matrix is an ambitious open standard and implementation that's set up to break down the fragmentation problems that exist in IP messaging and VoIP communication," explained John Woolf, Technical Evangelist at Matrix, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC sits at the intersection between VoIP and the Web. As such, it poses some interesting challenges for those developing services on top of it, but also for those who need to test and monitor these services. In his session at WebRTC Summit, Tsahi Levent-Levi, co-founder of testRTC, reviewed the various challenges posed by WebRTC when it comes to testing and monitoring and on ways to overcome them.
"A lot of times people will come to us and have a very diverse set of requirements or very customized need and we'll help them to implement it in a fashion that you can't just buy off of the shelf," explained Nick Rose, CTO of Enzu, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
WebRTC services have already permeated corporate communications in the form of videoconferencing solutions. However, WebRTC has the potential of going beyond and catalyzing a new class of services providing more than calls with capabilities such as mass-scale real-time media broadcasting, enriched and augmented video, person-to-machine and machine-to-machine communications. In his session at @ThingsExpo, Luis Lopez, CEO of Kurento, introduced the technologies required for implementing these idea...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.