Welcome!

API Journal Authors: Pat Romanski, Liz McMillan, Christopher Keene, Rishi Bhargava, Elizabeth White

Blog Feed Post

Social Perspectives for the CTO: Engaging Tomorrow = Leadership Today

By

Editor’s note: We first saw this blog at WayIn and asked Bryan Douglass to repost here. We believe the conclusions in this post are relevant to most organizations today, especially federal government organizatioins. – bg.

Times have been tough. Consumers lack comfort in spending and businesses are struggling for comfort without them. As a result, professional environments across the globe are experiencing new levels of stress, pushing those discomforts into the workplace… bringing the true damage of these struggles full circle as business owners and leaders find faith is failing not only amongst those they hope to serve, but also amongst the staff they hire to serve them.

The challenges of today have brought the importance of employee engagement – and the lack of knowledge surrounding this hot-button issue – back to the main stage. A recent study published by the Bureau of National Affairs suggests decreased productivity and increased turnover resulting of disengaged employees has cost American businesses over $11 billion over the last year. The Gallup Organization estimates this number jumps to $300 billion worldwide.

As you can imagine, an epidemic causing this much damage brings a few stories to the surface. We found three recent tales of professional hardship tied to employee engagement, each offering unique perspective of a unique scenario from a unique location… all supporting the same critical engagement lesson.

 

Ashleigh Patterson, a correspondent for Yahoo! Finance, offered this report on employee sentiment in Canada.Citing a recent report from Ipsos Reid, Patterson reports, “the majority of Canadians have little trust or confidence in the senior leadership of their organizations, causing the country’s workforce to appear disengaged and downright disgruntled.”

The Ipsos Reid study shows only 44% of Canadian employees expressed “confidence” in senior leaders. Piling on, Patterson adds results from the Canadian Management Centre suggesting only 40% of those employees trust what senior leaders say. Patterson also notes the Towers Watson study (one we’ve quoted several times on the Wayin blog) where results suggest 67% of Canadian workers aren’t fully engaged in their current positions due to insufficient support from their organizations.

Robert Longley took to the US Government pages of About.com with a recent report from the Government Accountability Office. Using data gathered in 2011 from the Federal Employee Viewpoint Survey, the GEO found employees at the Department of Homeland Security – one of the most renown and trusted departments in the US federal government – are struggling.

“DHS employees have 4.5% lower job satisfaction and 7.0% lower engagement in their work than other government workers… The survey shows the TSA’s airport security screeners are 13% unhappier and 14% less engaged with their jobs than TSA’s administrative office staff.”

Here’s the problem: the GAO report suggests TSA first started noticing this trend in 2006, five years prior to this 2011 study, and those challenges have since advanced, grown and continue to create additional challenges throughout the organization. “GAO found that despite having broad performance metrics in place to track and assess DHS employee morale on an agency-wide level, DHS does not have specific metrics within the action plans that are consistently clear and measurable.”

 

Eric Collins is the managing director of plastics manufacturer Nampak in London. He recently spoke at the Engage For Success event, using the opportunity to reach England’s business leaders and media, touting a stern message of change.

“I do believe there is a blockage caused by old-fashioned outdated businesses… Any business can create an engagement culture, not just the blue chip companies. It’s about changing leadership style and awareness and being open to all information available.”

Collins – joined by keynote speaker Archie Norman – used this event platform to encourage a simple message on behalf of disengaged staff: “I am not a human resource. I’m a human being.” Tanith Dodge, the HR director at Marks and Spencer, expounds: “This is not an HR issue, it’s not a survey, it’s about leadership, values, respect and praise.”

 

THE LESSON

In each of the stories above – whether we’re looking at the Great White North, on the other side of the pond, or in our own backyard – we find stable, established organizations who have recognized the importance of employee engagement with the means to identify, analyze and rectify almost any issue… and in all three cases, the problems persists.

They persist due to failures in leadership.

In our Canadian example, workers point a direct finger at lacking support from leadership as their cause of ongoing concern. Here in the States, the workforce suggests the problems are no secret, yet they march on (and possibly evolve) due to a lack of effort from those in power to institute change. On the Europe’s prominent island, progressive leaders are urging those from the old school to change their ways before this new generation of worker flees for a better way of business.

The lesson is clear. Employee engagement studies are wonderful for helping an organization recognize opportunity to improve… but the study is not the improvement, and it may influence improved employee engagement, the study will not make it a reality.

That job lies with leadership.

Read the original blog entry...

More Stories By Bob Gourley

Bob Gourley writes on enterprise IT. He is a founder and partner at Cognitio Corp and publsher of CTOvision.com

@ThingsExpo Stories
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
In today's uber-connected, consumer-centric, cloud-enabled, insights-driven, multi-device, global world, the focus of solutions has shifted from the product that is sold to the person who is buying the product or service. Enterprises have rebranded their business around the consumers of their products. The buyer is the person and the focus is not on the offering. The person is connected through multiple devices, wearables, at home, on the road, and in multiple locations, sometimes simultaneously...
Pulzze Systems was happy to participate in such a premier event and thankful to be receiving the winning investment and global network support from G-Startup Worldwide. It is an exciting time for Pulzze to showcase the effectiveness of innovative technologies and enable them to make the world smarter and better. The reputable contest is held to identify promising startups around the globe that are assured to change the world through their innovative products and disruptive technologies. There w...
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devices - comp...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at Cloud Expo, Ed Featherston, a director and senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Akana has announced the availability of version 8 of its API Management solution. The Akana Platform provides an end-to-end API Management solution for designing, implementing, securing, managing, monitoring, and publishing APIs. It is available as a SaaS platform, on-premises, and as a hybrid deployment. Version 8 introduces a lot of new functionality, all aimed at offering customers the richest API Management capabilities in a way that is easier than ever for API and app developers to use.
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
With so much going on in this space you could be forgiven for thinking you were always working with yesterday’s technologies. So much change, so quickly. What do you do if you have to build a solution from the ground up that is expected to live in the field for at least 5-10 years? This is the challenge we faced when we looked to refresh our existing 10-year-old custom hardware stack to measure the fullness of trash cans and compactors.
The emerging Internet of Everything creates tremendous new opportunities for customer engagement and business model innovation. However, enterprises must overcome a number of critical challenges to bring these new solutions to market. In his session at @ThingsExpo, Michael Martin, CTO/CIO at nfrastructure, outlined these key challenges and recommended approaches for overcoming them to achieve speed and agility in the design, development and implementation of Internet of Everything solutions wi...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
I wanted to gather all of my Internet of Things (IOT) blogs into a single blog (that I could later use with my University of San Francisco (USF) Big Data “MBA” course). However as I started to pull these blogs together, I realized that my IOT discussion lacked a vision; it lacked an end point towards which an organization could drive their IOT envisioning, proof of value, app dev, data engineering and data science efforts. And I think that the IOT end point is really quite simple…
"My role is working with customers, helping them go through this digital transformation. I spend a lot of time talking to banks, big industries, manufacturers working through how they are integrating and transforming their IT platforms and moving them forward," explained William Morrish, General Manager Product Sales at Interoute, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Internet of @ThingsExpo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 19th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world and ThingsExpo Silicon Valley Call for Papers is now open.
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...