SAN FRANCISCO, CA -- (Marketwire) -- 12/03/12 -- UserVoice, the complete customer service solution on the web, today announced that Richard White, founder and CEO of UserVoice, will present at TFT12, a global IT Service Management (ITSM) virtual conference. This 24-hour event will be streamed live on Tuesday, Dec. 4, 2012, on YouTube via Google Hangouts.

The advent of social media combined with the shift toward online, subscription-based businesses has generated a revolution in how organizations staff, respond to and value customer interaction. In his presentation, "The Customer Revolution & Why You Should Care," Richard White explains how this revolution came about, why it's destined to succeed and how companies can effectively navigate this new landscape.

TFT12 features 24 thought leaders from across the globe to discuss "Tomorrow's IT Service Future Today" covering important issues facing IT Service Management. The event will commence on Dec. 4, 2012 at 1:00 PM PST and runs 24 hours.

Presentation Details
What: "The Customer Service Revolution & Why You Should Care"
When: 11:00 AM PST on Wednesday, Dec. 5, 2012
Who: Richard White, CEO and founder of UserVoice
Where: TFT12 is a virtual conference that will stream live to YouTube via Google Hangouts.

For updates on TFT12 and to register for this complimentary event, please visit: http://tft12.eventbrite.co.uk/

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Helpful Links
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About UserVoice
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.

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