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API Journal Authors: Jennifer Gill, Betty Zakheim, Greg O'Connor, Jason Bloomberg, Liz McMillan

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TM Forum’s Big Data Analytics Summit Helps Service Providers Unleash the Power of Big Data

Today’s digital services-based economy has created a new realm of competition in the communications sector and as a result service providers are fighting to retain their increasingly fickle customers. To help prevent churn, they are turning to their own data for insight into customer interest, behaviors and patterns. However, this data can be unwieldy, overwhelming and impossible to analyze without best practices in place. To help these service providers find ways to manage their data in a cost-effective, efficient and secure way, TM Forum is hosting its first-ever Big Data Analytics Summit, a unique, two-day conference that brings together leading companies to help service providers learn how to capitalize on big data analytics to cut costs, retain customers and find new sources of revenue.

TM Forum’s Big Data Analytics Summit, held Jan. 29-20, 2013, at the Movenpick Hotel in Amsterdam’s City Center, features big data analytics leaders, such as Capgemini, eBay, Everything Everywhere, France Telecom-Orange, Google and Teradata. The focused agenda is packed with case studies, debates, panels and interactive networking sessions, and highlights the most important big data issues facing service providers today, such as:

  • Exploiting the potential of big data analytics
  • How big data is driving big change
  • Big data analytics from both sides: Aligning business with IT
  • Ensuring customer information remains safe and secure
  • Using big data analytics and social media to maximize loyalty, reduce churn and improve customer satisfaction
  • Creating a truly personalized customer experience through big data analytics

“Today’s service providers have a vast amount of valuable customer information at their fingertips. By identifying, correlating and analyzing the right data quickly and efficiently, they can get an accurate view of their customers’ behavior and make immediate, fact-based decisions on customer experience, service offerings and more,” said Martin Creaner, President and CEO, TM Forum. “Our Big Data Analytics Summit is a must-attend conference for any service provider looking to capture their share of the digital service marketplace—especially with data analytics being one of the core competencies required for any player to compete.”

TM Forum’s regional and topic-driven Summit Series delves deeply into the communications industry’s pressing business issues by showing service providers how to overcome the latest market challenges. The Summit Series stands uniquely apart by offering expert keynotes, sessions and unrivaled networking opportunities. The 2012 and 2013 schedule includes:

TM Forum’s Customer Experience Summit, Kuala Lumpur, Malaysia, Nov. 27-28, 2012
TM Forum's Big Data Analytics Summit, Amsterdam, Netherlands, Jan. 29-30, 2013
TM Forum’s Middle East Summit, Dubai, UAE, Feb. 4-5, 2013
TM Forum’s Latin American Summit, São Paulo, Brazil, March 19-20, 2013
TM Forum’s Africa Summit, Johannesburg, South Africa, July 16-17, 2013

Please contact TM Forum’s event sales team at [email protected]; Carine Vandevelde (+44 207 193 8678); or Vanessa Lefebvre (+34 605 165 449) to discuss Big Data Analytics Summit sponsorship packages that are right for your company and your budget.

Register now for TM Forum’s Big Data Analytics Summit and receive maximum savings. In addition, industry press and analysts may qualify for complimentary media passes for this conference. To check eligibility, please visit the conference Media Center website.

About TM Forum:

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. For more information about TM Forum, visit

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