Welcome!

Cognitive Computing Authors: Elizabeth White, Yeshim Deniz, Liz McMillan, Pat Romanski, Rajeev Kozhikkattuthodi

News Feed Item

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

NEW YORK, Nov. 19, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

http://www.reportlinker.com/p01042100/Cloud-Telephony-Technology-and-Mar...

When most people think of the Cloud, they think about infrastructure hosting as it is a cost effective alternative for enterprise application implementation and ongoing operations. However, few people understand the potential in Cloud Telephony, which represents a significant opportunity for replacement of traditional telecommunications systems, especially for small-to-medium businesses (SMB) communications services.

Some of the advantages of Cloud Telephony include unified communication system without maintaining hardware, software and maintenance cost reduction, single number integration, common system to support multiple locations, improved disaster recovery, and cost effective operations. The Cloud Telephony ecosystem includes cloud telephony providers, smartphone manufacturers, cloud telephony API providers, and various customers such as large corporations, SMB, and various intermediaries.

This research evaluates key growth parameters and market and technology trends for cloud telephony. The report includes market projections and comparative analysis for SMBs, large organizations, NGOs, governments, VoIP vendors, and telecom operators.

Target Audience

-VoIP service providers including MSO and OTT operators

-Non-traditional telephony service providers such as Google

-Traditional fixed/wireline and mobile/wireless network operators

Companies in Report

IndiaTable of Contents

1.1 RESEARCH METHODOLOGY 7

1.2 KEY BENEFITS OF THE REPORT 7

1.3 QUESTIONS ANSWERED IN THE REPORT 7

2.0 INTRODUCTION 9

3.0 CLOUD TELEPHONY: TECHNOLOGICAL BACKGROUND 10

3.1 WHAT IS CLOUD TELEPHONY 10

3.2 TECHNOLOGIES 11

3.2.1 SIP 11

3.2.2 IVR 14

3.3 COMPARATIVE USE OF TELEPHONY TECHNOLOGY BY SIP VS. IPBX VS. IVR 2011 - 2016 17

3.4 SPEECH TECHNOLOGY: A NEW TECHNOLOGICAL OPPORTUNITY FOR CLOUD TELEPHONY 18

3.5 PREREQUISITES FOR CLOUD TELEPHONY 19

4.0 SECURITY AND PRIVACY CONCERN FOR SUCCESSFUL CLOUD TELEPHONY 20

4.1.1 DOS ATTACK 20

4.1.2 UN-AUTHORIZED CALL 20

4.1.3 BOUNCE ATTACK 21

4.1.4 PERSONALIZATION 21

4.1.5 MEDIA SPECIFIC ATTACK 21

4.1.6 MALICIOUS CODE INJECTION 21

4.1.7 VOIP PHISHING 21

4.1.8 TOLL FRAUD 22

4.1.9 SPIT 22

4.1.10 TOOLS 22

4.2 SOLUTIONS FOR SECURED CLOUD TELEPHONY SYSTEM 22

4.2.1 SECURED LOG ON 22

4.2.2 SECURED TRANSACTION 23

4.2.3 CONTINUOUS MONITORING AND AUDIT 23

4.2.4 ANTI VIRUS SYSTEM 23

4.2.5 USING SIP PROXY 23

4.2.6 SIP ENCRYPTION TECHNIQUE 23

4.2.7 NETWORK INFRASTRUCTURE 23

4.2.8 AUTHENTIC UPGRADE 24

4.2.9 USE SECURED PROTOCOLS 24

4.2.10 USE DEDICATED SERVER 24

5.0 PRESENT STATUS OF CLOUD TELEPHONY: AT A GLANCE 25

5.1 MARKET SHARE OF POPULAR VOIP VENDOR 25

5.1.1 FRING 25

5.1.2 SKYPE 26

5.1.3 GOOGLE VOICE 26

5.1.4 CALL RATE FOR DIFFERENT CLOUD TELEPHONY PROVIDER 28

5.1.5 MONTHLY COST FOR DIFFERENT PROVIDER 28

5.2 CLOUD TELEPHONY MARKET VALUE PROJECTION 2012-2017 29

5.3 COMPARATIVE REVENUE OF DIFFERENT CLOUD TELEPHONY TELECOM OPERATORS SERVICE PROVIDER: 2010-2012 32

5.4 COMPARATIVE ANNUAL REVENUE OF VOIP: 2010-2018 33

5.5 NEXT GENERATION VOICE: VOLTE 34

5.6 VOICE OVER LTE VIA GENERIC ACCESS (VOLGA) 35

6.0 TRADITIONAL PHONE SYSTEM VS CLOUD TELEPHONY 37

6.1 DISADVANTAGES OF TRADITIONAL PHONE SYSTEM 37

6.1.1 LIMITATIONS FOR OFFSHORE OFFICES 37

6.1.2 LACK OF SCALABILITY 37

6.1.3 INCREASED NUMBER OF CLOUD BASED COMPANY 38

6.1.4 COST 38

6.1.5 UNIFIED COMMUNICATION 38

6.1.6 NUMBER OF EXTENSION 38

6.1.7 ADDITIONAL HARDWARE AND SOFTWARE OF TRADITIONAL PHONE LINE 39

6.1.8 RISK OF OWNERSHIP 39

6.1.9 NO CONCURRENT USE 39

6.1.10 MULTIPLE WORKING SITES 39

6.1.11 LIMITED OPERATION 39

6.2 HOW CLOUD TELEPHONY CAN SOLVE DRAWBACKS OF TRADITIONAL PHONE SYSTEM 40

6.2.1 NUMBER OF EXTENSION 40

6.2.2 CONCURRENT CONNECTION 40

6.2.3 UNIFIED COMMUNICATION 40

6.2.4 DYNAMIC NUMBER OF EXTENSION 41

6.2.5 COST 41

6.2.6 REMOTE WORKING AREA 41

6.2.7 NO ADDITIONAL HARDWARE AND SOFTWARE 42

6.2.8 HUGE NUMBER OF APPLICATIONS 42

6.3 INDUSTRY PREFERENCE OVER TRADITIONAL COMMUNICATION SYSTEM 42

6.3.1 INTERACTION WITH CUSTOMER AND QUICK RESPONSE 42

6.3.2 SCALABILITY 43

6.3.3 GLOBALIZATION AND LOCAL TRANSPARENCY 43

6.3.4 FLEXIBLE AND EASILY REACHABLE 44

6.3.5 EASY MAINTENANCE 45

6.4 COMPARATIVE ANALYSIS OF THE FACILITIES OF CLOUD TELEPHONY AND TRADITIONAL PBX 45

6.5 MAIN REASONS BEHIND CLOUD TELEPHONY PREFERENCE FOR CURRENT INDUSTRY 47

6.5.1 CROWD SOURCING 47

6.5.2 SINGLE HELP CENTER NUMBER 47

6.5.3 COLLABORATIVE COMMUNICATION 48

6.5.4 INTEGRATION WITH OTHER SERVICE 48

6.5.5 NO ADDITIONAL STAFF FOR PHONE SYSTEM MAINTENANCE 48

6.5.6 COST 49

7.0 ADVANTAGES AND DISADVANTAGES OF CLOUD TELEPHONY 50

7.1 ADVANTAGES 50

7.1.1 FLEXIBILITY 50

7.1.2 SCALABILITY 50

7.1.3 LOW COST 50

7.1.4 HUGE FUNCTIONALITY 51

7.1.5 EASY TO INTEGRATE WITH OTHER SERVICES 52

7.1.6 EASY ADMINISTRATION 52

7.1.7 SECURED 52

7.1.8 NO WIRE 52

7.1.9 CONTINUOUS MONITORING 53

7.1.10 UNIFIED COMMUNICATION 53

7.1.11 FREE FROM NATURAL DISASTER 53

7.1.12 HYBRID SYSTEM 53

7.1.13 SUCCESS OF BUSINESS 53

7.1.14 MAGIC OF CLOUD 54

7.2 DISADVANTAGES 54

7.2.1 POWER SUPPLY 54

7.2.2 HOME SYSTEM INTEGRATION 54

7.2.3 911 SERVICE 54

7.2.4 INTERNET CONNECTION 55

7.2.5 SECURITY THREAT 55

7.2.6 PROCESSOR POWER 55

7.2.7 TRAFFIC 55

7.2.8 CALL LATENCY 55

7.2.9 POOR AUDIO QUALITY OF VOIP 55

7.2.10 COMPLICATED FEATURE LIST 56

7.2.11 DEPENDENCY ON SERVER 56

7.2.12 LACK OF REDUNDANCY 56

7.2.13 LOSS OF PERSONAL INFORMATION 56

8.0 OPPORTUNITIES AND CHALLENGES OF CLOUD TELEPHONY 57

8.1 VAAS 57

8.2 OPEN THE DOOR TO UTILIZE SPEECH TECHNOLOGY 57

8.3 ROBUST UNIFIED COMMUNICATION PLATFORM 58

8.4 CALL SERVICE 58

8.5 OPPORTUNITIES FOR INDUSTRY 58

8.6 OPPORTUNITIES FOR TELECOM 59

8.7 OPPORTUNITIES FOR NGO 61

9.0 GOVERNMENT & CLOUD TELEPHONY 63

9.1 SCOPE OF CLOUD TELEPHONY SERVICES 63

9.1.1 JUDICIARY HELP LINE FOR GENDER AND DOMESTIC VIOLENCE 63

9.1.2 BANK SERVICE 63

9.1.3 IMMUNIZATION PROGRAM 64

9.1.4 DISASTER MANAGEMENT: EMERGENCY ANNOUNCEMENT 64

9.2 SOCIAL WELFARE & CLOUD TELEPHONY 64

9.3 CASE STUDY: INDIA & CLOUD TELEPHONY 65

9.3.1 FARMERS AND FISHERMEN HELPLINE USING CLOUD TELEPHONY 65

9.3.2 CLOUD TELEPHONY & IVRS BASED DAILY MONITORING SYSTEMS 66

9.3.3 HYUNDAI TRIDENT 67

10.0 CLOUD TELEPHONY ADOPTION FOR BUSINESS GROWTH 69

10.1 WHY BUSINESS NEED CLOUD TELEPHONY 69

10.2 CHECKLIST TO DETERMINE THE NECESSITY OF CLOUD TELEPHONY 70

10.2.1 DO YOU WANT TO REDUCE PHONE SYSTEM AND PHONE SERVICE COST? 70

10.2.2 DO YOU NEED UNIFIED AND FLEXIBLE COMMUNICATION SYSTEM? 71

10.2.3 IS YOUR COMPANY SIZE CHANGE DYNAMICALLY? 71

10.2.4 DO YOU HAVE MOBILE EMPLOYEES? 71

10.2.5 DO YOU NEED 24/7 SERVICE SOLUTION? 71

10.2.6 DO YOU HAVE MULTIPLE OFFSHORE OFFICES? 71

10.2.7 DO YOU WANT TO CONNECT WITH DIFFERENT TYPE OF INDUSTRY? 72

10.2.8 IS THE DEGREE OF COLLABORATION OF YOUR COMPANY IS HIGH? 72

10.2.9 DO YOU NEED STANDARDIZED AND SECURED COMMUNICATION? 72

10.2.10 IS YOUR REQUIREMENT CHANGES DYNAMICALLY? 72

10.2.11 DO YOU NEED OTHER VOICE RELATED PERIPHERAL? 73

10.2.12 DO YOU NEED OTHER SERVICES TO BE INTEGRATED? 73

10.2.13 IS YOUR OFFICE IS IN NATURAL DISASTER PRONE AREA? 73

10.2.14 IS YOUR POWER SUPPLY UNPREDICTABLE? 73

10.2.15 DO YOU HAVE ANALOG DEVICES THAT NEED TO INTERFACE WITH YOUR PHONE SYSTEM 73

10.2.16 WHAT ARE YOUR FAX REQUIREMENTS? 73

10.2.17 WHAT ARE THE MAIN REQUIREMENTS OF YOUR BUSINESS CALL? 74

10.2.18 DO YOU WANT TO MONITOR AND RECORD YOUR CONVERSATIONS CONTINUOUSLY? 74

10.2.19 DO YOU NEED INTERACTIVE SURVEY AND CUSTOMER FEEDBACK FROM CUSTOMERS? 74

10.2.20 DO YOU WANT TO PARTICIPATE IN THE "GO GREEN" COMMITMENT OF WORLD? 74

10.3 CONSIDERATION FOR SELECTION OF CLOUD SERVICE PROVIDER 74

10.4 BUSINESS GROWTH FOR CLOUD TELEPHONY ADOPTION 75

10.4.1 REAL STATE AND CLOUD TELEPHONY 76

10.4.2 CALL CENTER AND CLOUD TELEPHONY 76

10.4.3 CLOUD TELEPHONY AND WEB BASED SALES 77

10.4.4 SME AND CLOUD TELEPHONY 78

10.4.5 SOME SCENARIO OF BUSINESS GROWTH DUE TO CLOUD TELEPHONY ADOPTION 78

10.5 REASON BEHIND THE RELUCTANCE OF CLOUD TELEPHONY ADAPTION 79

10.5.1 SECURITY 79

10.5.2 UNKNOWN FUTURE COST 79

11.0 CONCLUSIONS AND RECOMMENDATIONS 81

List of Figures

Figure 2: SIP Use in business Network Source (copyright: Cellular Solution) 13

Figure 3: SIP working Principle (copyright: Cellular Solution) 13

Figure 4: SIP Price and Number Porting Price (copyright: SiPalto) 14

Figure 5: Comparative prediction on use of telephony technology 18

Figure 6: User (%) for different VoIP Provider 25

Figure 7: Google Voice and its Feature (copyright: Google) 27

Figure 8 : International Call Share projection for 2012-2017 31

Figure 9: Local call market value share projection for 2012-2017 32

Figure 10: Revenue of Different cloud telephony service provider 33

Figure 11: VoIP Revenue Forecast 2010-2018 34

Figure 12: VoLTE Revenue Forecast 2010-2016 34

Figure 13 : Leading Initiator of VoLGA (Copyright: VoLGA Forum) 35

Figure 14 : VoLGA Overview (copyright: VoLGA Forum) 36

Figure 15 : User preference for Placing Order 43

Figure 16: IP telephony adoption projection 2012-2016 59

Figure 17: Revenue share of telecom industry 60

Figure 18: process Flow of Fishermen Helpline (copyright: SBI Youth of India Report) 66

List of Tables

Table 2: Google Voice: super low rates compare to the competition (copyright: Google) 27

Table 3: Comparative Call rate per minute for some important countries 28

Table 4: Cost Breakdown for Vonga, Ooma, MagicJack Plus, Skype and Google Voice 29

Table 5: Future Plans: Two major competitor's of cloud telephony 30

Table 6 : Middle East and Africa Mobile VoIP Revenue Forecast 2012-2017 ($Billions, AGR %, CAGR %) 33

Table 7 : Comparative Analysis of the facilities of Cloud Telephony and Traditional PBX 47

To order this report:Telecommunication_Services Industry: Cloud Telephony: Technology and Market Analysis & Forecast 2012-2017

Nicolas Bombourg

Reportlinker

Email: [email protected]

US: (805)652-2626

Intl: +1 805-652-2626

SOURCE Reportlinker

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago. All major researchers estimate there will be tens of billions devic...
IoT solutions exploit operational data generated by Internet-connected smart “things” for the purpose of gaining operational insight and producing “better outcomes” (for example, create new business models, eliminate unscheduled maintenance, etc.). The explosive proliferation of IoT solutions will result in an exponential growth in the volume of IoT data, precipitating significant Information Governance issues: who owns the IoT data, what are the rights/duties of IoT solutions adopters towards t...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
"When we talk about cloud without compromise what we're talking about is that when people think about 'I need the flexibility of the cloud' - it's the ability to create applications and run them in a cloud environment that's far more flexible,” explained Matthew Finnie, CTO of Interoute, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
No hype cycles or predictions of zillions of things here. IoT is big. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, Associate Partner at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He discussed the evaluation of communication standards and IoT messaging protocols, data analytics considerations, edge-to-cloud tec...
The Internet giants are fully embracing AI. All the services they offer to their customers are aimed at drawing a map of the world with the data they get. The AIs from these companies are used to build disruptive approaches that cannot be used by established enterprises, which are threatened by these disruptions. However, most leaders underestimate the effect this will have on their businesses. In his session at 21st Cloud Expo, Rene Buest, Director Market Research & Technology Evangelism at Ara...
When growing capacity and power in the data center, the architectural trade-offs between server scale-up vs. scale-out continue to be debated. Both approaches are valid: scale-out adds multiple, smaller servers running in a distributed computing model, while scale-up adds fewer, more powerful servers that are capable of running larger workloads. It’s worth noting that there are additional, unique advantages that scale-up architectures offer. One big advantage is large memory and compute capacity...
Artificial intelligence, machine learning, neural networks. We’re in the midst of a wave of excitement around AI such as hasn’t been seen for a few decades. But those previous periods of inflated expectations led to troughs of disappointment. Will this time be different? Most likely. Applications of AI such as predictive analytics are already decreasing costs and improving reliability of industrial machinery. Furthermore, the funding and research going into AI now comes from a wide range of com...
We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
In his session at @ThingsExpo, Eric Lachapelle, CEO of the Professional Evaluation and Certification Board (PECB), provided an overview of various initiatives to certify the security of connected devices and future trends in ensuring public trust of IoT. Eric Lachapelle is the Chief Executive Officer of the Professional Evaluation and Certification Board (PECB), an international certification body. His role is to help companies and individuals to achieve professional, accredited and worldwide re...
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 21st Int\ernational Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their ...
Amazon started as an online bookseller 20 years ago. Since then, it has evolved into a technology juggernaut that has disrupted multiple markets and industries and touches many aspects of our lives. It is a relentless technology and business model innovator driving disruption throughout numerous ecosystems. Amazon’s AWS revenues alone are approaching $16B a year making it one of the largest IT companies in the world. With dominant offerings in Cloud, IoT, eCommerce, Big Data, AI, Digital Assista...
SYS-CON Events announced today that Cloud Academy named "Bronze Sponsor" of 21st International Cloud Expo which will take place October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud com...
SYS-CON Events announced today that MobiDev, a client-oriented software development company, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MobiDev is a software company that develops and delivers turn-key mobile apps, websites, web services, and complex software systems for startups and enterprises. Since 2009 it has grown from a small group of passionate engineers and business...
SYS-CON Events announced today that GrapeUp, the leading provider of rapid product development at the speed of business, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market acr...
SYS-CON Events announced today that Ayehu will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on October 31 - November 2, 2017 at the Santa Clara Convention Center in Santa Clara California. Ayehu provides IT Process Automation & Orchestration solutions for IT and Security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infras...
In his session at Cloud Expo, Alan Winters, an entertainment executive/TV producer turned serial entrepreneur, presented a success story of an entrepreneur who has both suffered through and benefited from offshore development across multiple businesses: The smart choice, or how to select the right offshore development partner Warning signs, or how to minimize chances of making the wrong choice Collaboration, or how to establish the most effective work processes Budget control, or how to ma...
SYS-CON Events announced today that CA Technologies has been named "Platinum Sponsor" of SYS-CON's 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. CA Technologies helps customers succeed in a future where every business - from apparel to energy - is being rewritten by software. From planning to development to management to security, CA creates software that fuels transformation for companies in the applic...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.