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Amdocs Positioned in Leaders Quadrant for Operations Support Systems by Leading Analyst Firm

Evaluation based on completeness of service assurance, fulfillment vision and ability to execute

ST. LOUIS, Nov. 12, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Operations Support Systems (OSS) [1]. The report evaluates the capabilities of end-to-end vendors in the global market for OSS service assurance and fulfillment.

"We believe our recognition as a Leader in Gartner's OSS Magic Quadrant report is another example of the portfolio leadership and expertise Amdocs offers to our global customer base," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs.  "Amdocs' proven ability to deliver scalable, pre-integrated OSS solutions enables service providers to stay ahead by quickly rolling out new network technologies and introducing new services to generate new revenue streams, all the while achieving operational efficiencies."

According to Gartner, leaders in this market:

  • Have strong market presence and significant market share, most of them globally. All leading vendors portrayed in this Magic Quadrant have a comprehensive OSS offering and would still be Leaders even if they needed partners.
  • Adopt a leading-edge position by offering comprehensive, pre-integrated, modularized TOMS suites. Beyond OSS, all leading vendors encroach into the adjacent BSS and SDP markets. Leaders are well positioned with their current product and service portfolios and their strategies.
  • Have a coherent vision that anticipates current and future requirements.
  • May not offer the best solution for every type of communications service provider (CSP), depending on their business models and maturity. However, they have proven implementation viability, and can achieve and sustain high-quality, low-risk deployments.

Gartner also notes that "CSPs' requirements shift toward highly configurable OSS platforms that support multiple network technologies and manifold services. Technology itself is increasingly becoming a commodity. Differentiation is achieved through thought leadership in the areas of business consulting, service design and integration, and implementation services around OSS."

Amdocs' portfolio uniquely combines market-leading BSS, OSS and network control solutions with professional services and managed services operations. The company's IT services approach with pre-integrated product packs is proven in multiple, multi-technology legacy transformations.

In FY2012 Amdocs announced major customer orders for OSS solutions and services, including Ecuador's CNT, Comcast, Tata Communications, TIM Brasil and Virgin Media and introduced several new OSS solutions, such as Amdocs Enterprise Service Fulfillment and Amdocs Single Click Network Rollout.

[1] Gartner "Magic Quadrant for Operations Support Systems" by Martina Kurth, 23 October 2012

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Supporting Resources

About Amdocs
For 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2011, Amdocs and its approximately 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our  quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.


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