Welcome!

Cognitive Computing Authors: Pat Romanski, Yeshim Deniz, Liz McMillan, Elizabeth White, Jason Bloomberg

Related Topics: Cognitive Computing , Agile Computing, @CloudExpo

Cognitive Computing : Blog Feed Post

Private Cloud 2.0 – Enterprise Cloud Search

Enterprise search software like FAST is as much a platform as it is a tool

In the Enterprise 2.0 white paper I wrote a few years ago, I built on the core concepts of what Andrew McAfee had introduced, primarily the integrated role of Cloud Computing and also the overlap with BPM (Business Process Management).

I have started bringing this up to date for 2012 through the concept of ‘Private Cloud 2.0‘, simply meaning that the interest and momentum for deploying internal Cloud platforms can go hand in hand with expanding the successful use of social media within the enterprise too.

I emphasize successful because many corporations have tried to adopt social media only to find it falls somewhat flat on its face.

As described in this article McKinsey has reported that despite social media having been around for over a decade now it`s still a bit of a mystery in terms of how to apply it within a business context in a practical ROI-generating manner.

Sharepoint FAST

The main addition in this new focus is to highlight the role of Enterprise Search, achieved by products such as Microsoft Sharepoint FAST.

It was previous a standalone product that has since been integrated into Sharepoint since Microsoft acquired the company behind it. It has provided a major steroid injection to this toolset, able to address some of the fundamental weaknesses of Sharepoint as a content collaboration tool.

For example even Microsoft themselves experienced the ‘Sharepoint Sprawl’ effect, where a lack of standards for Sharepoint sites and taxonomy structures within them resulted in a widespread collection of random web sites and unorganized content postings. I’ve seen this a number of times in failed corporate E2.0 attempts.

So they turned to their own tool and applied it to master this chaos, creating an ‘Infopedia‘ portal for a Salesforce 2.0 effect.

Another very powerful FAST case study that highlights the role it can play in enabling an Enterprise 2.0 architecture is this one for the National Institute for Health and Clinical Excellence (NICE) in the UK.

It demonstrates that every one understands the value of Search, i.e. Google, but the same result within the enterprise of receiving millions of hits when you search for an item is not really useful.

Instead you need a framework that can apply various mechanisms so that the result set is much smaller and focused, and how this is achieved is how an E2.0 program can be built. In the case of NICE they fine-tuned the search process so that it would intelligently index the right content the right way so that Healthcare personnel would be better matched with what they are looking for.

FAST can be programmed in various ways to better rank information towards these goals, for example using structured citations and also importantly peer review as well, so that both human and computer intelligence is combined to achieve the optimum.

I.e. “Crowdsourced search indexing”, which can then be combined with equally powerful tools for users to find what they need.

Best Practice Alerts – ECS as an enterprise architecture

A simple example is that FAST can provide users with the same type of Google tools, like Alerts. They can be notified when particular topics are posted.

The key difference again is that rather than scanning the entire web, these filters are tuned in to only the enterprise estate.

This means it is searching all the documents, files and web pages within the whole corporation, and alerting users when new information is published.

With the NICE example above the value of this can be immediately seen, i.e. alerting healthcare staff to new developments in a particular treatment field like diabetes that would impact on their work, enabling “Best Practice Alerts”.

Critically this can also include structured information sources too, like databases and enterprise applications – CRM, ERP etc. It`s not limited to only raw web content and documents. This principle is nicely described by Bain here.

What this demonstrates is that Enterprise Cloud Search can be approached both as a service delivery model (hosted search software, as-a-service) and also as a general enterprise architecture.



As shown on our best practices page, enterprise search software like FAST is as much a platform as it is a tool.

With the ability to crawl all enterprise information sources, and make these feeds accessible to both user-centric tools like Alerts, and also to developers via API interfaces, it offers a framework for a content-centric approach to enterprise integration.

Traditionally the enterprise market has always approached the integration challenge via a transactional EAI mode, where systems are linked together via a hand-wired database exchange method, one that works well for transactions but not for scenarios like enabling users to interact with the information.

Coming up next

Our follow on content in this series will focus on these technical capabilities and architecture, expanding on the API programming and how it relates to the Microsoft Private Cloud stack.

Tune in to the webinar to learn more.

More Stories By Cloud Best Practices Network

The Cloud Best Practices Network is an expert community of leading Cloud pioneers. Follow our best practice blogs at http://CloudBestPractices.net

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


IoT & Smart Cities Stories
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...