Welcome!

Cognitive Computing Authors: Shelly Palmer, Yeshim Deniz, Elizabeth White, William Schmarzo, Liz McMillan

Related Topics: Microservices Expo

Microservices Expo: Article

Business Agility Depends on DevOps

Business agility depends on development and operations collaboration

True business agility is not about doing more application updates faster.  True business agility is about doing more application changes faster without sacrificing the application's performance or service quality.

From my perspective, achieving that second part of business agility means preventing application performance and service quality problems.  For the longest time IT operations have focused solely on remediating problems, which is not the same thing.  When someone's focus is on remediation, they quickly realize that it is easier to remediate problems when the environment does not change very often.  So no matter how much IT operations teams have streamlined their application problem resolution processes, there has still been an undercurrent of resistence to the constant change that is business agility.

Resistence is futile, and operations teams know this.  They recognize that they must also tackle problem prevention earlier in the application lifecycle.  The more experience one has in trying to manage the performance or service quality of constantly changing applications the more it becomes clear that the number of application performance problems depends on:

  • how well the application is engineered for the production environment,
  • how well application updates are managed; and
  • how well defect and problem knowledge are shared across development and operations.

Those issues are driving the growing interest development and operations collaboration (DevOps). Let us look at each to understand why.

1) How well the application is engineered for the production environment.
The final production deployment configuration often bears little resemblance to the application architect's original Visio diagrams.  Operations teams map the application service model, designed by software architects and developers, to the resource environments available from physical, virtual, or cloud infrastructure. This mapping activity has become an engineering effort as the complexity of the applications has grown.  This means there is often a big difference between software design and deployment configuration.  This difference often results in miscues that cause organizations to have as much as 50% their deployments rolled back.

Rollbacks can be caused by configuration had problems such as incorrect IP addresses.  That type of problem occurs when developers with no operations experience are managing this application engineering effort. Rollbacks can also be caused when the placement of the distributed components caused unexpected application performance and service quality problems.  That type of problem occurs when operations folks with little insight into the application design are managing the application configuration effort. The converse is also true, when development teams have little insight into how production deployments are configured, they can create application architectures that are not as scalable in production as in the test environment. Skills from both development and operations must be applied during the deployment configuration effort to prevent these problems.

2) How well application updates are managed.
Back when tiered web application deployments were new, I did research showed that when enterprises went from client/server to tiered web application architectures, application updates jumped from bi-annual to monthly events.   Now I'm beginning to track that the combination of SOA and agile programming means weekly (sometimes daily) application updates. It seems obvious to me that weekly application updates done with release management tools and processes designed for bi-annual updates will result in poorly performing applications.  The application service quality is even worse when those release management tools and processes used by infrastructure administrators with hardware and OS configurations expertise but little insight into application design and configuration.  If the goal is business agility without sacrificing application service quality then application development and operations teams need new collaborative means to manage how updates get done.

3) How well defect and problem knowledge flow across development and operations teams.
Defect knowledge from development teams is extremely useful because it allows operations teams to create infrastructure workarounds (such as throwing more hardware at the problem or staging server restarts).  These workarounds protect application service quality while buying the development team time to resolve the problem.

Problem knowledge from operations teams is useful because it allows agile developers to improve their application design for better performance as they work on the next round of user requirements. Therefore, it seems obvious to me that the more difficult communications is between development and operations, the more application problems there will be in production.  The chasm between development and operations groups has to be bridged with effective collaboration for application service quality to be maintain in the face of constant change.  Effective collaboration  is not about more meetings, reports, email trails and CYA activities.  It is about enabling the different groups to share the right information with the right people at the right time.

So there's my take on three key issues that determine how agile a business can actually become. From my perspective, fostering application collaboration between development and operations should be a cornerstone capability of those solutions if they are to deliver true business agility. I'm interested in hearing your perspectives.

More Stories By Jasmine Noel

Jasmine Noel is a founding partner of Ptak, Noel & Associates. She has over 15 years experience analyzing and consulting on IT management issues. She currently focuses on technologies and processes that organizations require to design, engineer and manage the performance and service quality of business applications, workloads and services. Noel served previously as director of systems and applications management at Hurwitz Group, where she formulated and managed the company’s research agenda. She was also a senior analyst at D.H. Brown Associates, where her responsibilities included technology trend analysis in the network and systems management space. Noel is regularly quoted in and contributed articles to several leading publications and content portals on various IT management topics. She holds a bachelor of science from the Massachusetts Institute of Technology and a master of science from the University of Southern California.

@ThingsExpo Stories
SYS-CON Events announced today that Carbonite will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Carbonite protects your entire IT footprint with the right level of protection for each workload, ensuring lower costs and dependable solutions with DoubleTake and Evault.
SYS-CON Events announced today that Tappest will exhibit MooseFS at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. MooseFS is a breakthrough concept in the storage industry. It allows you to secure stored data with either duplication or erasure coding using any server. The newest – 4.0 version of the software enables users to maintain the redundancy level with even 50% less hard drive space required. The software func...
SYS-CON Events announced today that delaPlex will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. delaPlex pioneered Software Development as a Service (SDaaS), which provides scalable resources to build, test, and deploy software. It’s a fast and more reliable way to develop a new product or expand your in-house team.
SYS-CON Events announced today that Technologic Systems Inc., an embedded systems solutions company, will exhibit at SYS-CON's @ThingsExpo, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Technologic Systems is an embedded systems company with headquarters in Fountain Hills, Arizona. They have been in business for 32 years, helping more than 8,000 OEM customers and building over a hundred COTS products that have never been discontinued. Technologic Systems’ pr...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Cloudistics, an on-premises cloud computing company, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloudistics delivers a complete public cloud experience with composable on-premises infrastructures to medium and large enterprises. Its software-defined technology natively converges network, storage, compute, virtualization, and management into a ...
SYS-CON Events announced today that EARP will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. "We are a software house, so we perfectly understand challenges that other software houses face in their projects. We can augment a team, that will work with the same standards and processes as our partners' internal teams. Our teams will deliver the same quality within the required time and budget just as our partn...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software in the hope of capturing value in IoT. Although IoT is relatively new in the market, it has already gone through many promotional terms such as IoE, IoX, SDX, Edge/Fog, Mist Compute, etc. Ultimately, irrespective of the name, it is about deriving value from independent software assets participating in an ecosystem as one comprehensive solution.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that A&I Solutions has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 1999, A&I Solutions is a leading information technology (IT) software and services provider focusing on best-in-class enterprise solutions. By partnering with industry leaders in technology, A&I assures customers high performance levels across all IT environments including: mai...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
Every successful software product evolves from an idea to an enterprise system. Notably, the same way is passed by the product owner's company. In his session at 20th Cloud Expo, Oleg Lola, CEO of MobiDev, will provide a generalized overview of the evolution of a software product, the product owner, the needs that arise at various stages of this process, and the value brought by a software development partner to the product owner as a response to these needs.
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
SYS-CON Events announced today that Outscale will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Outscale's technology makes an automated and adaptable Cloud available to businesses, supporting them in the most complex IT projects while controlling their operational aspects. You boost your IT infrastructure's reactivity, with request responses that only take a few seconds.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...